Grandstay Hotel & Suites

CURRENT JOB OPENINGS

GrandStay Hotel & Suites | 908 S Kniss Ave, Luverne, MN 56156 | Map

POSITION SUMMARY: The General Manager is responsible for assisting the Vice President of Hospitality in performing all duties and functions required for efficient operation of this Hotel in alignment with Hegg Companies’ Mission, Vision & Values. This position reports to the Vice President of Hospitality.

OPERATIONS MANAGEMENT

Effectively manage all hotel operations to meet agreed upon operational standards, revenue and expense goals in ways that meet shareholder return expectations and provide long term stability

  1. Effectively manage the budget and flow-through processes according to company guidelines and goals
  2. Effectively practice yield/revenue management in coordination with Departmental and Revenue Managers by monitoring and adjusting plans to optimize profitability on a daily, weekly, monthly and annual basis
  3. Successfully seek and implement more effective ways to improve efficiencies, processes and reduce expenses/waste
  4. Work in coordination with sales to sell to key accounts in support of overall hotel goals
  5. Utilize agreed upon systems to measure performance against industry and Hegg Hospitality benchmarks

GUEST EXPERIENCE

Successfully meet and/or exceed guest needs and expectations in order to be the hotel provider of choice in each market

  1. Provide the direction and support to enable staff to provide an exceptional guest experience
  2. Identify and resolve all guest complaints and issues professionally, promptly and effectively through direct interactions, staff and/or through available tools/resources
  3. Proactively seek opportunities to interact with guests to ensure that their expectations and needs are being met by demonstrating genuine hospitality and maintaining a professional image
  4. Keep and maintain a guest profiling system to better anticipate guest wants and needs

PEOPLE MANAGEMENT

Effective placement, training, management and motivation of hotel staff in ways that generate high productivity, retention and morale

  1. Lead, align and appropriately represent the spirit of hospitality in accordance with the culture/values of Hegg Hospitality
  2. Ensure the effective hiring, training and development of hotel staff including through selective one-on-one coaching with key personnel
  3. Ensure effective interdepartmental coordination in ways that enhance performance and morale

PHYSICAL DEMANDS: While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum 2 years experience as lead manager in the hospitality industry.
  • Excellent analytical and decision-making skills.
  • Proven revenue management experience.
  • Strong communication and time management skills.
  • Food and Beverage (F&B) experience helpful, but not required.

BENEFITS

  • Health, Dental & Vision Package
  • Paid Time Off
  • Employer-matched 401k
  • Worldwide Hotel Discounts

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Job Type: Full-time

Required experience:

  • Hotel Lead Manager: 2 years

We are now hiring a room attendant. This position reports to the Executive Housekeeper.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  • Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  • Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  • General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  • Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  •  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  • Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 25 lbs.
  • Detail oriented
  • Customer service experience helpful
  • Works well alone and with others

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

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