Hilton Garden Inn – Downtown

CURRENT JOB OPENINGS

Hilton Garden Inn Downtown | 201 East 8th Street, Sioux Falls, SD 57108 | Map

Hilton Garden Inn Downtown logo

We are currently seeking a Full-Time Evening Guest Service Agent Supervisor for the 3:00pm-11:00pm, shift. This position will include weekends and some holidays, based on the needs of the hotel. Applicants must have flexible schedule and have reliable transportation. Lead Guest Service Agent position will be a role model to manage high volume reservations, check guests in/out of the hotel, answer multiple line phones, promptly resolve guest issues, and complete paperwork and documentation, act as Manager On Duty, ensure the safety, security, well-being of all guests, staff, and property. This position also takes on special projects at the front desk as assigned by hotel management.

 

BASIC RESPONSIBILITIES

  • Maintaining a high level of customer service
  • Front Office Ordering
  • Selection, Orientation, and Training of qualified associates
  • Maximize room revenue with yield management
  • Organize and maintain tax exempt guest status and gift certificates
  • Assist with Daily Deposits
  • End of Month Duties (i.e. Inventories, Exemptions, etc…)
  • Assist with Accounts Receivables

GUEST RELATIONSHIPS

Delivers an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members 

  1. Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
    • Answers the telephone with a smile in four rings or less. Includes a salutation, thanks the guest for calling, identifies the name of the property, and contains their first name, all while maintaining clarity and organization. Offers an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation.
    • Resolves all guest problems by listening, apologizing with empathy, finding a solution and following through
  2. Appropriately provides coaching and support to newer Guest Service Agents
  3. Successfully follows all telephone, sales and reservation processes to book additional rooms
  4. Productively and cheerfully responds to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  5. Works productively with the sales staff and all other staff to provide excellent guest experiences

ADMINISTRATIVE DUTIES

Performs all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities

  1. Successfully follows the check-in and check-out processes in a friendly, accurate and timely manner; including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  2. Completes all billing, administrative duties and paperwork as assigned; including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  3. Stays current with developments in the hotel by regularly reviewing and updating the communication log
  4. Assists Office Manager with Market Merchandising and daily reports
  5. Ensures the lobby, front desk and business are clean and fully supplied; including the ordering of supplies when necessary

Knowledge, Skills, Abilities

  • Must have a valid driver’s license.
  • At least one year of guest service supervisor experience preferred.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess proven computer skills.
  • Must possess cash handling experience.
  • Must possess ability to work independently and with others.

Benefits

  • Health, dental, and vision insurance
  • Aflac supplemental insurance
  • Paid time off
  • Employer matched 401K
  • Hilton worldwide hotel discounts

PHYSICAL DEMANDS

While performing the duties of this position, the employee is regularly required to sit, stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 50 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in an office environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

 

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

The Hotel Maintenance Technician is responsible for assisting the Lead Maintenance Engineer and the General Manager in performing all duties and functions required for efficient operation of these hotels in alignment with Hegg Companies’ Mission, Vision & Values. This position reports to the Hotel Lead maintenance Technician. This position requires on-call time, some weekends, holidays and primarily afternoon-evening shifts.

SAFETY & SECURITY

Ensure a high level of safety for associates and guests by adhering to brand standards, local, state and federal codes that include staff training, internal inspections and drills.

  • Respond to Emergency safety situations such as; fire alarms, floor spills, property snow removal, water leaks, pool concerns, etc.
  • Perform all emergency & safety inspections to ensure compliance with brand standards, local, state and federal codes. Examples would be; emergency lights, fire extinguishers, eye wash stations, sprinkler valves, flow tests, elevators, etc.
  • Ensure that all preventative measures have been taken to address all guest and associate safety such as electronic locks, water temperatures, pool chemicals, etc.

PREVENTATIVE MAINTENANCE

Perform Preventative Maintenance (PM) program to all guest rooms, public areas and equipment according to manufacturer standards.

  • Performs PM to all guest rooms and public areas once per quarter calendar year to ensure all identified equipment meets the exceptional standards expected that follows hotel and brand standards. Examples include PTAC’s, caulking, testing, TV’s, etc.
  • Performs PM on all equipment to manufacturer standards to include air handlers, pool pumps, exterior, etc.

DAILY OPERATIONS

Provide daily support to overall hotel operations to include room calls & resolutions, routine repairs, communications and report logs. 

  • Respond to and resolve to the best of your ability all occupied room calls within 30 minutes or less.
  • Responsible to communicate to hotel staff any concerns, priorities and needs to ensure ultimate guest and associate satisfaction via verbal and/or written
  • Responsible to properly use, store and return all tools. In addition to maintain proper inventories and controls of all disposable product
  • Assist with overall cleanliness and appearances of hotel interior and exterior in accordance with hotel standards

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit, stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 50 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional hospitality environment. While performing the duties of this position, the employee regularly works in guest rooms. The employee occasionally works in high, precarious places. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Full-time

Required experience:

  • Maintenance Technician: 1 year

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