Hilton Garden Inn – Downtown

CURRENT JOB OPENINGS

Hilton Garden Inn Downtown | 201 East 8th Street, Sioux Falls, SD 57108 | Map

Hilton Garden Inn Downtown logo

The Guest Service Agent is responsible for assisting the Front Office Manager in performing all duties and functions required for efficient operation of this hotel in alignment with Hegg Companies’ Mission, Vision & Values; shifts include weekends and some holidays.

This position reports to the Front Office Manager.

GUEST RELATIONSHIPS

Deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members

  • Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  • Answer the telephone with a smile in four rings or less. Include a salutation, thank the guest for calling, identify the name of the property, and contain their first name, all while maintaining clarity and organization. Offer an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation
  • Resolve all guest problems by listening, apologizing with empathy, finding a solution and following through
  • Successfully follow all telephone, sales and reservation processes to book additional rooms
  • Productively and cheerfully respond to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  • Work productively with the sales staff and all other staff to provide excellent guest experience

Administrative Duties 

Perform all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities

  • Successfully follow the check-in and check-out processes in a friendly, accurate and timely manner including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  • Complete all billing, administrative duties and paperwork as assigned including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  • Stay current with developments in the hotel by regularly reviewing and updating the communication log
  • Ensure the lobby, front desk and business are clean and fully supplied including the ordering of supplies when necessary

Knowledge, Skills & Abilities

  • 1 year hotel experience preferred.
  • Exceptional Customer Service skills
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Good computer abilities
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee is regularly required to sit, stand for extended periods and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a hotel environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Depending on Full-Time or Part-Time position is eligible for a complete benefit package.

An Equal Opportunity / Affirmative Action Employer

Notice to Applicants: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Part-time

Required Experience:

  • Customer Service: 1 year
  • Hotel: 1 year

We are now hiring a room attendant. This position reports to the Executive Housekeeper.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  • Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  • Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  • General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  • Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  •  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  • Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 25 lbs.
  • Detail oriented
  • Customer service experience helpful
  • Works well alone and with others

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

POSITION SUMMARY

The Hotel Lead Maintenance Technician is responsible for assisting the Hotel General Manager in performing all duties and functions required for efficient operation of this hotel in alignment with Hegg Companies’ Mission, Vision & Values. This position reports to the Hotel General Manager.

ENGINEERING OPTIONS

Effectively manage entire Engineering Department to ensure all guests and associates a safe, attractive and well maintained hotel to ensure ownership value is exceeded

  1. Ensure a high level of safety for associates and guests by adhering to brand standards, local, state and federal codes that include staff training, internal inspections and drills
  2. Provide preventative maintenance to all guest rooms, public areas and equipment according to manufacturer standards and recorded utilizing a computerized maintenance management system
  3. Provide daily support to overall hotel operations to include grounds and exterior, pools, contracts and relationships, internal and external guest service, systems management, environmental (GREEN) initiatives, etc. This will include working on-call and weekends.
  4. Ownership of assigned projects

FINANCIAL MANAGEMENT

Effectively work with the General Manager to maintain expense controls in ways that are aligned with the hotel’s financial goals 

  1. Provide daily meter readings to best measure impact of utility costs and provide a platform to manage more efficiently
  2. Successfully manage other expense controls such as inventories, labor and contracts

PEOPLE MANAGEMENT

Effective placement, training, management and motivation of hotel staff in ways that generate high productivity, retention and morale

  1. Ensure the effective hiring, training and developing of engineering staff including through selective one on one coaching
  2. Ensure the effective interdepartmental coordination in ways that enhance performance and morale and also demonstrate, align and appropriately represent the spirit of hospitality in accordance with the cultural values of Hotel

Benefits

  • Paid Time Off
  • Group Health Insurance
  • Group Dental Insurance
  • Group Vision Insurance
  • Employer-matched 401k
  • Worldwide Hotel Discounts

This position reports to the Executive Housekeeper.

 I. OPERATING EQUIPMENT

Responsible for the overall cleanliness of all hotel linens that are required to be sorted, washed, dried and folded to meet hotel standards. These tasks are not to be performed separately rather performing many at the same time.

  •  Sorting – Responsible for sorting all linens to be prepared for washing per hotel standards paying attention to each piece to sort out any linens that need to be set aside for reclaim or special washing
  • Washing – Loading washers per machine and chemical specifics to ensure maximum amount of loads are being utilized. Special attention needs to be paid to safety when loading machines
  • Drying – Unloading completely washed linens and moving to dryer. Loading dryers to maximum specifications and operating to dryer pre-programmed specifications. Dryer lint traps will need to be cleaned daily and sometimes several times daily for safety and ultimate drying standards
  • Folding – Responsible for folding all linens per hotel specifications and utilizing the helping hand as needed

II. RESTOCKING CLOSETS AND TEAMWORK

Responsible for assisting to restock linen closets and providing teamwork and lateral service to other housekeepers as directed.

  • Assist with restocking all linen closets when possible
  • Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

REQUIREMENTS

  • Ability to be on feet for up to 8 hours.
  • Ability to lift up to 40lb.
  • Detail oriented.
  • Customer service experience helpful.
  • Works well alone and with others.
Depending on Full Time or Part Time position is eligible for complete benefit package.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

_______________________________________
An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc. must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

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