Hilton Garden Inn – South

CURRENT JOB OPENINGS

Hilton Garden Inn South | 5300 South Grand Circle, Sioux Falls, SD 57108 | Map

Hilton Garden Inn South Sioux Falls

Now hiring a part-time weekend day Public Area attendant/Shuttle Driver. Shifts are Saturday and Sunday. Responsibilities include maintaining a high standard of cleanliness in the hotel lobby, corridors, stairwells, back of house areas, elevators, pool, fitness room, entrances and grounds. Public area cleaner will assist in other departments including laundry and housekeeping when needed. This position does require a clean driving record as the public area cleaner also makes shuttle runs to the airport.

Benefits include:

    • Paid Time Off
    • Shuttle driving tips
    • Employer-matched 401k
    • Worldwide Hotel Discounts

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

REQUIREMENTS

Ability to be on feet for up to 8 hours
Ability to lift up to 40lb
Detail oriented
Customer service experience helpful
Cleaning experience helpful
Works well alone and with others
Clean driving record to drive shuttle van

Now hiring a full-time evening public area cleaner/Shuttle Driver for 5 eight hour shifts per week.

Responsibilities include maintaining a high standard of cleanliness in the hotel lobby, corridors, stairwells, back of house areas, elevators, pool, fitness room, entrances and grounds.

Public area cleaner will assist in other departments including laundry and housekeeping when needed.

This position does require a clean driving record as the public area cleaner also makes shuttle runs to the airport.

Benefits include:

    • Paid Time Off
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Shuttle driving tips
    • Employer-matched 401k
    • Worldwide Hotel Discounts

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

REQUIREMENTS

•Ability to be on feet for up to 8 hours
•Ability to lift up to 40lb
•Detail oriented
•Customer service experience helpful
•Cleaning experience helpful
•Works well alone and with others
•Clean driving record to drive shuttle van

Currently, we are seeking a Full-time Guest Service Agent to work 32-40 hours a week. Shifts will be a mix of 3pm-11pm and 11pm-7am. Weekends and holidays availability are a must. Applicants must have a flexible schedule and reliable transportation. Guest Service Agent position will make reservations, check guests in/out of the hotel, answer phones, resolve guest issues, complete paperwork, act as Manager On Duty, ensure the safety, security, and well-being of all guests, staff, and property. Background and drug screenings will be required upon an offer of employment.

GUEST RELATIONSHIPS

Delivers an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members 

  1. Answers the telephone with a smile in four rings or less. Includes a salutation, thanks the guest for calling, identifies the name of the property, and contains their first name, all while maintaining clarity and organization.  Offers an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation.
  2. Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  3. Resolves all guest problems by listening, apologizing with empathy, finding a solution and following through
  4. Successfully follows all telephone, sales and reservation processes to book additional rooms
  5. Productively and cheerfully responds to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  6. Works productive with the sales staff and all other staff to provide excellent guest experiences

ADMINISTRATIVE DUTIES

Performs all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities

  1. Successfully follows the check-in and check-out processes in a friendly, accurate and timely manner; including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  2. Completes all billing, administrative duties and paperwork as assigned; including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  3. Stays current with developments in the hotel by regularly reviewing and updating the communication log
  4. Ensures the lobby, front desk and business are clean and fully supplied; including the ordering of supplies when necessary

Knowledge, Skills, Abilities

  • Must have a valid driver’s license.
  • At least one year of guest service/customer service experience required.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess proven computer skills.
  • Must possess cash handling experience.
  • Must possess ability to work independently and with others.

PHYSICAL DEMANDS

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 30 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

 

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for some benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Currently, we are seeking a part-time weekend Guest Service Agent. Position will include 7am-3pm shifts as well as 3pm-11pm shifts. This position will also include holidays, based on the needs of the hotel. Applicants must have flexible schedule. Guest Service Agent position will make reservations, check guests in/out of the hotel, answer phones, resolve guest issues, and complete paperwork, act as Manager On Duty, ensure the safety, security, well-being of all guests, staff, and property.

GUEST RELATIONSHIPS

Delivers an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members (60%)

  1. Answers the telephone with a smile in four rings or less. Includes a salutation, thanks the guest for calling, identifies the name of the property, and contains their first name, all while maintaining clarity and organization.  Offers an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation.
  2. Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  3. Resolves all guest problems by listening, apologizing with empathy, finding a solution and following through
  4. Successfully follows all telephone, sales and reservation processes to book additional rooms
  5. Productively and cheerfully responds to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  6. Works productive with the sales staff and all other staff to provide excellent guest experiences

ADMINISTRATIVE DUTIES

Performs all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities (40%)

  1. Successfully follows the check-in and check-out processes in a friendly, accurate and timely manner; including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  2. Completes all billing, administrative duties and paperwork as assigned; including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  3. Stays current with developments in the hotel by regularly reviewing and updating the communication log
  4. Ensures the lobby, front desk and business are clean and fully supplied; including the ordering of supplies when necessary

Knowledge, Skills, Abilities

  • Must have a valid driver’s license.
  • At least one year of guest service/customer service experience required.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess proven computer skills.
  • Must possess cash handling experience.
  • Must possess ability to work independently and with others.

PHYSICAL DEMANDS

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 30 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

 

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for some benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

This is a part time position and hours vary from 25-30 per week including weekends and some holidays. As a room attendant, your normal day shift will begin at 9:00 am and finish once all rooms are cleaned for the day.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  1. Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  2. Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  3. General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  4. Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  1.  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  2. Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

 

Physical Demands

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Benefits

  • Paid Time Off
  • Dental Insurance
  • Vision Insurance
  • Employer-matched 401k
  • Worldwide Hotel Discounts

This position reports to the Executive Housekeeper.

 I. OPERATING EQUIPMENT

Responsible for the overall cleanliness of all hotel linens that are required to be sorted, washed, dried and folded to meet hotel standards. These tasks are not to be performed separately rather performing many at the same time.

  •  Sorting – Responsible for sorting all linens to be prepared for washing per hotel standards paying attention to each piece to sort out any linens that need to be set aside for reclaim or special washing
  • Washing – Loading washers per machine and chemical specifics to ensure maximum amount of loads are being utilized. Special attention needs to be paid to safety when loading machines
  • Drying – Unloading completely washed linens and moving to dryer. Loading dryers to maximum specifications and operating to dryer pre-programmed specifications. Dryer lint traps will need to be cleaned daily and sometimes several times daily for safety and ultimate drying standards
  • Folding – Responsible for folding all linens per hotel specifications and utilizing the helping hand as needed

II. RESTOCKING CLOSETS AND TEAMWORK

Responsible for assisting to restock linen closets and providing teamwork and lateral service to other housekeepers as directed.

  • Assist with restocking all linen closets when possible
  • Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

REQUIREMENTS

  • Ability to be on feet for up to 8 hours.
  • Ability to lift up to 40lb.
  • Detail oriented.
  • Customer service experience helpful.
  • Works well alone and with others.
Depending on Full Time or Part Time position is eligible for complete benefit package.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.
While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.
While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

_______________________________________
An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc. must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

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