Hilton Garden Inn – South

CURRENT JOB OPENINGS

Hilton Garden Inn South | 5300 South Grand Circle, Sioux Falls, SD 57108 | Map

Hilton Garden Inn South Sioux Falls

The ideal candidate must be able to demonstrate initiative and be someone who has a reputation for delivering great service.

POSITION SUMMARY:

The Event Services Manager is responsible for assisting the Director of Sales, Sales Manager and the General Manager with the whole spectrum of the Banquet Operations. Must plan, execute and follow up on all banquet events to maximize revenue opportunities and provide training and guidance for F&B staff to create an excellent dining experience for every guest served while controlling cost and delivering highest standards of service! This position will work closely with the Sales and Catering teams to complete the BEO’s to the clients’ specifications. This is a full-time position and the position reports to the General Manager.

Benefits Package for full-time position:

  • Paid Vacation
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401-K – employer matched
  • Worldwide hotel discounts

 

REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Prefer 2-3 years prior Management level Food & Beverage experience.
  • Prefer prior cleaning and ServSafe program administration experience.
  • Prefer prior marketing and menu planning experience.
  • Excellent analytical and decision-making skills.
  • Excellent communication and time management skills.
  • Ability to multi-task while prioritizing projects.

 

An Equal Opportunity / Affirmative Action Employer

Notice to Applicants: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug screen and background investigation. Any offer of employment is contingent upon successfully passing the company pre-employment screening.

POSITION SUMMARY:

The Banquet Supervisor is responsible for assisting the Banquet Manager with the whole spectrum of the Hotel’s Food and Beverage business activities. This is a full-time position, which includes working days, evening, nights, weekends. This position reports to the Banquet Manager.

All KRAs are to be conducted in alignment with Hegg Companies’ Mission, Vision & Values.

PEOPLE MANAGEMENT

KRA I. PEOPLE MANAGEMENT: Supervise staff and events in the Banquet Managers absence, while assisting in effective placement, training, management and motivation of banquet staff in ways that generate high productivity, retention and morale.

I.1. Assist the Banquet Manager and in their absence, ensure the necessary staffing levels are being effectively utilized with cost guidelines while delivering expected service for all events
I.2. Assist with the effective training and role development of banquet staff
I.3. Demonstrate, align and appropriately represent the organizations values and spirit of hospitality.

KRA II. GUEST EXPERIENCE: Successfully meet and exceed guest needs and expectations by maintaining relationships with guests to provide an extraordinary banquet experience.
II.1. Assist in providing the direction, support and empowerment of staff to deliver a professional and exceptional banquet experience for each guest
II.2. Creatively seek and implement new ideas as to presentation and delivery of food and beverage to enhance guest experience
II.3. Proactively identify and resolve guest needs and issues professionally, promptly and effectively through direct interactions and empowered staff through available resources

KRA III. EVENT OPERATIONS: Supervise all banquet operations to ensure that they meet hotel and brand standards and effective cost controls in ways that ensure quality operations and financial success

III.1. Take the lead to ensure the correct set up of meeting and banquet rooms as instructed in an efficient and safe manner including general cleaning
III.2. Take the lead to ensure the testing, maintenance, and storage of AV and other equipment is done appropriately
III.3. Maintain cleanliness and organization of closets and storage areas
III.4. Report all necessary maintenance of equipment, tables and chairs to the proper department

KNOWLEDGE, SKILLS, AND ABILITIES:
* Minimum of 1 year prior Food & Beverage experience.
* Prefer prior supervisory experience.
* Prefer prior cleaning and ServSafe program administration experience.
* Prefer prior marketing and menu planning experience.
* Excellent analytical and decision-making skills.
* Excellent communication and time management skills.
* Ability to multi-task while prioritizing projects.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee is regularly required to sit, stand for extended periods, up to 8 hours and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 50 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

We are now hiring for a restaurant Breakfast Server to bolster our staff. We are looking to hire a person who is naturally outgoing, pleasant and can meet and exceed the expectations of our guests.

SERVING

Deliver exceptional table service to all guests in ways that ensure a pleasant dining experience 

  1. Cheerfully greet, direct and interact with guests while taking and delivering their order including making food and drink suggestions
  2. Appropriately check with dining guests throughout their meal to ensure their meals are acceptable and drinks are full as well as respond to other requests
  3. Successfully complete all billing transactions through the point of sale system
  4. Stay updated on current menu choices and changes including current inventories on hand or sold out

CLEAN-UP  SUPPORT

Successfully complete all cleanup and support duties to meet both guest and hotel/restaurant needs

  1. Successfully prepare and clean tables including the refilling of condiments and replenishment of utensils
  2. Assist with dish washing and dining room/kitchen cleanup and other related activity
  3. Assist with special events in any capacity required to deliver exceptional guest service
  4. Properly report all tips per IRS guidelines

Requirements

  • Outgoing and pleasant personality required.
  • Ability to be on feet for up to 7 hours.
  • Ability to lift up to 25 lbs.
  • Detail oriented.
  • Customer service experience helpful.
  • Works well alone and with others.
  • Ability to multi-task and service multiple tables at once.
  • Micros point-of-sale system experience helpful

All candidates must meet the criteria outlined in the “Job Requirements”. Those who do not will be eliminated from consideration.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Currently, we are seeking a Full-time Guest Service Agent to work 32-40 hours a week. Shifts will be a mix of 3pm-11pm and 11pm-7am. Weekends and holidays availability are a must. Applicants must have a flexible schedule and reliable transportation. Guest Service Agent position will make reservations, check guests in/out of the hotel, answer phones, resolve guest issues, complete paperwork, act as Manager On Duty, ensure the safety, security, and well-being of all guests, staff, and property. Background and drug screenings will be required upon an offer of employment.

GUEST RELATIONSHIPS

Delivers an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members 

  1. Answers the telephone with a smile in four rings or less. Includes a salutation, thanks the guest for calling, identifies the name of the property, and contains their first name, all while maintaining clarity and organization.  Offers an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation.
  2. Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  3. Resolves all guest problems by listening, apologizing with empathy, finding a solution and following through
  4. Successfully follows all telephone, sales and reservation processes to book additional rooms
  5. Productively and cheerfully responds to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  6. Works productive with the sales staff and all other staff to provide excellent guest experiences

ADMINISTRATIVE DUTIES

Performs all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities

  1. Successfully follows the check-in and check-out processes in a friendly, accurate and timely manner; including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  2. Completes all billing, administrative duties and paperwork as assigned; including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  3. Stays current with developments in the hotel by regularly reviewing and updating the communication log
  4. Ensures the lobby, front desk and business are clean and fully supplied; including the ordering of supplies when necessary

Knowledge, Skills, Abilities

  • Must have a valid driver’s license.
  • At least one year of guest service/customer service experience required.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess proven computer skills.
  • Must possess cash handling experience.
  • Must possess ability to work independently and with others.

PHYSICAL DEMANDS

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 30 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

 

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for some benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Currently, Hegg Hospitality is seeking a part-time Night Audit who will work the hours of 11pm-7am. This position will include weekends and some holidays, based on the needs of the hotel. The Night Audit position will make reservations, check guests in/out of the hotel, answer phones, resolve guest issues, and complete paperwork, act as Manager On Duty, ensure the safety, security, well-being of all guests, staff, and property.

GUEST SERVICES

Successfully ensure guest needs and expectations are met through developing and maintaining relationships with guests to provide an extraordinary experience

  • Serve as the primary person to handle guest needs and requests in an expedient and professional manner
  • Primary point of contact for all guests during this shift
  • Effectively communicate all shift information to management and the following shift
  • Follow up on the guest courtesy contact log

NIGHT MANAGEMENT DUTIES

Effectively manage all night operations in ways that deliver exceptional service to guests

  • Complete and perform all night audit procedures and accounting work as required by brand standards and Hegg Hospitality policies
  • Act as Manager On Duty and promptly notify management of any issues. Provide support to other departments as needed
  • Ensure the safety, security, and well-being of all guests, staff, and property

Position qualifies for some benefits.

KNOWLEDGE, SKILLS & ABILITIES

  • Must have a valid driver’s license
  • Good judgment and problem solving skills required
  • Excellent attendance record and the ability to multi-task are a must
  • Must possess proven computer skills
  • Must possess cash handling experience
  • Must possess ability to work independently and with others

PHYSICAL DEMANDS: While performing the duties of this position, the employee is regularly required to sit, stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

We are now hiring a room attendant. This position reports to the Executive Housekeeper.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  • Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  • Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  • General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  • Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  •  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  • Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 25 lbs.
  • Detail oriented
  • Customer service experience helpful
  • Works well alone and with others

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

The Garden Grill at Hilton Garden Inn South Sioux Falls logoCurrently, we are seeking full-time Cook. Cooking shifts will be varied. This position may include weekends and holidays, based on the needs of the hotel. Applicants must have flexible schedule.

FOOD PREP

Complete all food prep operations

  1. Ensure successful kitchen operations
  2. Complete all food prep and other kitchen duties as required (dishwashing, etc.)
  3. Effectively receive, check, inspect and store incoming food purchases and inventory
  4. Work with the F&B Manager to identify inventory needs

COOKING

Successfully complete all kitchen activities to deliver food services that meet or exceed customer expectations

  1. Create and deliver high quality dishes that meet all meal needs
  2. Follow all food safety policies and regulations throughout the food cycle to ensure food safety and inspection standards are achieved
  3. Make accommodations for special food/meal requests (allergies, etc.)
  4. Follow prescribed food presentation standards from the Executive Chef
  5. Work with the Executive Chef to plan menus

Knowledge, Skills, Abilities

  • Prior Cooking experience preferred.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess ability to work independently and with others.

 

Physical Demands

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee regularly works in a professional hospitality restaurant environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Position qualifies for complete package of benefits.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for complete package of benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

This is a part time position and hours vary from 25-30 per week including weekends and some holidays. As a room attendant, your normal day shift will begin at 9:00 am and finish once all rooms are cleaned for the day.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  1. Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  2. Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  3. General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  4. Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  1.  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  2. Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

 

Physical Demands

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Benefits

  • Paid Time Off
  • Dental Insurance
  • Vision Insurance
  • Employer-matched 401k
  • Worldwide Hotel Discounts

The Hotel Maintenance Technician is responsible for assisting the Lead Maintenance Engineer and the General Manager in performing all duties and functions required for efficient operation of these hotels in alignment with Hegg Companies’ Mission, Vision & Values. This position reports to the Hotel Lead maintenance Technician. This position requires on-call time, some weekends, holidays and primarily afternoon-evening shifts.

SAFETY & SECURITY

Ensure a high level of safety for associates and guests by adhering to brand standards, local, state and federal codes that include staff training, internal inspections and drills.

  • Respond to Emergency safety situations such as; fire alarms, floor spills, property snow removal, water leaks, pool concerns, etc.
  • Perform all emergency & safety inspections to ensure compliance with brand standards, local, state and federal codes. Examples would be; emergency lights, fire extinguishers, eye wash stations, sprinkler valves, flow tests, elevators, etc.
  • Ensure that all preventative measures have been taken to address all guest and associate safety such as electronic locks, water temperatures, pool chemicals, etc.

PREVENTATIVE MAINTENANCE

Perform Preventative Maintenance (PM) program to all guest rooms, public areas and equipment according to manufacturer standards.

  • Performs PM to all guest rooms and public areas once per quarter calendar year to ensure all identified equipment meets the exceptional standards expected that follows hotel and brand standards. Examples include PTAC’s, caulking, testing, TV’s, etc.
  • Performs PM on all equipment to manufacturer standards to include air handlers, pool pumps, exterior, etc.

DAILY OPERATIONS

Provide daily support to overall hotel operations to include room calls & resolutions, routine repairs, communications and report logs. 

  • Respond to and resolve to the best of your ability all occupied room calls within 30 minutes or less.
  • Responsible to communicate to hotel staff any concerns, priorities and needs to ensure ultimate guest and associate satisfaction via verbal and/or written
  • Responsible to properly use, store and return all tools. In addition to maintain proper inventories and controls of all disposable product
  • Assist with overall cleanliness and appearances of hotel interior and exterior in accordance with hotel standards

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit, stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 50 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional hospitality environment. While performing the duties of this position, the employee regularly works in guest rooms. The employee occasionally works in high, precarious places. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Full-time

Required experience:

  • Maintenance Technician: 1 year

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