Hilton Garden Inn – Rapid City

CURRENT JOB OPENINGS

Hilton Garden Inn Rapid City | 815 East Mall Drive, Rapid City, SD 57701 | Map

The Evening Lead Cook is responsible for assisting the Executive Chef with the whole spectrum of the Hotel’s Food and Beverage business activities. This leadership position is responsible for Food and Beverage front and back of house operations including restaurant restaurant dinner, lounge, in-room dining and full-service banquets for up to 250 people. Candidate must plan, execute, and follow up on all restaurant, bar, and banquet operations to maximize revenue opportunities and provide training and guidance for food and beverage staff to create an elegant dining experience for every guest served while controlling overall cost. Candidate must be ServSafe certified. Culinary training preferred with at least 1-year of leadership experience in the food and beverage industry preferred. This is a full-time position and the position reports to the Executive Chef.

Positions qualifies for complete benefit package.

COOKING LEAD:

Successfully complete and supervise all kitchen activities to deliver food services that meet or exceed customer expectations  

  1. Create and deliver high quality dishes that meet all banquet and meal needs
  2. Follow all food safety policies and regulations throughout the food cycle to ensure food safety and inspection standards are achieved
  3. Make accommodations for special food/meal requests (allergies, etc.)
  4. Follow prescribed food presentation standards from the F&B Manager
  5. Work with the F&B Manager to plan menus

FOOD PREP & OTHER KITCHEN DUTIES:

Complete and/or oversee all food prep operations  

  1. Provide supervision, in coordination with the F&B Manager to ensure successful kitchen operations
  2. Complete all food prep and other kitchen duties as required (dishwashing, etc.)
  3. Effectively receive, check, inspect and store incoming food purchases and inventory
  4. Work with the Executive Chef to identify inventory needs

 

KNOWLEDGE, SKILLS, AND ABILITIES

  • Minimum of 1 year prior Supervisory Food & Beverage experience.
  • Prefer prior cleaning and ServSafe program administration experience.
  • Excellent analytical and decision-making skills.
  • Excellent communication and time management skills.
  • Ability to multi-task while prioritizing projects.

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An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Physical Demands: While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing the duties of this job, the employee regularly works in a professional hospitality kitchen environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

I. DRIVING & CONCIERGE SERVICES 

Successfully provide transportation services that meet or exceed guest expectations.

  • Safely operate the van in a timely and responsive manner
  • Create a welcoming environment through positive communications with all guests and staff
  • Serve as an ambassador of the hotel, providing information about local area

II. SUPPORT SERVICES

Proactively support all other departments to support overall hotel operations and positive guest experiences.

  • Proactively seek to help with banquet set up and assist the Engineering Department
  • Proactively assist with mopping, checking bathrooms between groups (public area and exterior cleanliness), and assist housekeeping
  • Proactively seek to support all other departments when not driving

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit, stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 25 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in an office environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals. All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration.

Depending on hours worked position qualifies for benefits.

An Affirmative Action Equal Opportunity Employer

Notice to Applications: Applicants for employment with Hegg Hospitality must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Part-time

Required experience:

  • Customer Service: 1 year

Required license or certification:

  • Driver’s License

We are now hiring for a restaurant Breakfast Server to bolster our staff. We are looking to hire a person who is naturally outgoing, pleasant and can meet and exceed the expectations of our guests.

SERVING

Deliver exceptional table service to all guests in ways that ensure a pleasant dining experience 

  1. Cheerfully greet, direct and interact with guests while taking and delivering their order including making food and drink suggestions
  2. Appropriately check with dining guests throughout their meal to ensure their meals are acceptable and drinks are full as well as respond to other requests
  3. Successfully complete all billing transactions through the point of sale system
  4. Stay updated on current menu choices and changes including current inventories on hand or sold out

CLEAN-UP  SUPPORT

Successfully complete all cleanup and support duties to meet both guest and hotel/restaurant needs

  1. Successfully prepare and clean tables including the refilling of condiments and replenishment of utensils
  2. Assist with dish washing and dining room/kitchen cleanup and other related activity
  3. Assist with special events in any capacity required to deliver exceptional guest service
  4. Properly report all tips per IRS guidelines

Requirements

  • Outgoing and pleasant personality required.
  • Ability to be on feet for up to 7 hours.
  • Ability to lift up to 25 lbs.
  • Detail oriented.
  • Customer service experience helpful.
  • Works well alone and with others.
  • Ability to multi-task and service multiple tables at once.
  • Micros point-of-sale system experience helpful

All candidates must meet the criteria outlined in the “Job Requirements”. Those who do not will be eliminated from consideration.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

We are now hiring a room attendant. This position reports to the Executive Housekeeper.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  • Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  • Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  • General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  • Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  •  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  • Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 25 lbs.
  • Detail oriented
  • Customer service experience helpful
  • Works well alone and with others

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

We are now hiring for a part-time restaurant Breakfast Server. Hours vary from 12-20 hours per week including weekends and rotating holidays.  Our restaurant provides table side service along with a continental breakfast buffet. Guests pay at the table, so tips are included with the compensation. The Hilton name is synonymous with great service. We are looking to hire a person who is naturally outgoing, pleasant and can meet and exceed the expectations of our guests.

SERVING

Deliver exceptional table service to all guests in ways that ensure a pleasant dining experience 

  1. Cheerfully greet, direct and interact with guests while taking and delivering their order including making food and drink suggestions
  2. Appropriately check with dining guests throughout their meal to ensure their meals are acceptable and drinks are full as well as respond to other requests
  3. Successfully complete all billing transactions through the point of sale system
  4. Stay updated on current menu choices and changes including current inventories on hand or sold out

CLEAN-UP  SUPPORT

Successfully complete all cleanup and support duties to meet both guest and hotel/restaurant needs 

  1. Successfully prepare and clean tables including the refilling of condiments and replenishment of utensils
  2. Assist with dish washing and dining room/kitchen cleanup and other related activity
  3. Assist with special events in any capacity required to deliver exceptional guest service
  4. Properly report all tips per IRS guidelines

Requirements

  • Outgoing and pleasant personality required.
  • Ability to be on feet for up to 7 hours.
  • Ability to lift up to 25 lbs.
  • Detail oriented.
  • Customer service experience helpful.
  • Works well alone and with others.
  • Ability to multi-task and service multiple tables at once.
  • Micros point-of-sale system experience helpful

All candidates must meet the criteria outlined in the “Job Requirements”. Those who do not will be eliminated from consideration.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Currently, we are seeking part-time Banquet Set-up Attendant and Server. These positions will include weekends and holidays, based on the needs of the hotel. Applicants must have flexible schedule.

BANQUET SET-UP ATTENDANT

ROOM SETUP

Efficiently and safely set up of all rooms in ways that meet group needs (55%)

  1. Ensure the correct set up of meeting and banquet rooms as instructed in an efficient and safe manner including general cleaning
  2. Successfully respond to and resolve guest requests and complaints
  3. Assist in the setup, testing, maintenance, and storage of AV and other equipment to ensure it is done appropriately
  4. Proactively check with guests to inquire about any additional set-up services they may need and communicate all changes/needs to the sales department
  5. Maintain familiarity with all hotel services/features and respond to guest inquiries accurately

TEAR DOWN, CLEANUP & SUPPORT

Effectively complete all tear-down, cleanup and support activities to ensure guest satisfaction (45%)

  1. Support and assist with all banquet and other activities/personnel as requested including security support and proactively seeking ways to help others
  2. Efficiently and safely complete all tear-down and cleanup activities according to policies and procedures
  3. Maintain cleanliness and organization of closets and storage areas
  4. Report all necessary maintenance of equipment, tables and chairs to the proper department

 

SERVER

SERVING

Deliver exceptional table service to all guests in ways that ensure a pleasant dining experience

  1. Cheerfully greet, direct and interact with guests while taking and delivering their order including making food and drink suggestions.
  2. Appropriately check with dining guests throughout their meal to ensure their meals are acceptable and drinks are full as well as respond to other requests.
  3. Successfully complete all billing transactions through the point of sale system.
  4. Stay updated on current menu choices and changes including current inventories on hand or sold out.

CLEANUP & SUPPORT

Successfully complete all cleanup and support duties to meet both guest and hotel/restaurant needs

  1. Successfully prepare and clean tables including the refilling of condiments and replenishment of utensils.
  2. Assist with dish washing and dining room/kitchen cleanup and other related activity.
  3. Assist with special events in any capacity required to deliver exceptional guest service.
  4. Properly report all tips per IRS guidelines.

BAR SERVICE

Provides exceptional bar service to all customers – in ways that increase their satisfaction (65%)

  1. Cheerfully greets, directs and interacts with guests to take and deliver their order; including checking IDs and other legal requirements (“serve safe”) 
  2. Develops and maintains an excellent knowledge of the various drinks
  3. Effectively and safely sets-up and tears down the portable bars; including the checking in/out of liquor
  4. Tactfully deals with guests that are being disruptive and/or “cuts-off” guests that have had too much to drink
  5. Successfully completes all billing transactions and is accountable for all inventory and cash collected 

PREPARATION & CLEANUP

Effectively completes bar sets-up and clean-up/close-down activities (35%)

  1. Successfully prepare and clean the bar area according to all policies and guidelines; including tables (when necessary), the refilling of condiments and replenishment of utensils
  2. Assist with dishwashing and dining room/kitchen cleanup and other related activities
  3. Assists with special events in any capacity required to deliver exceptional guest service
  4. 4. Properly reports all tips per IRS guidelines
  5. Coordinates alcohol beverage inventory

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