Hilton Garden Inn – Rapid City

CURRENT JOB OPENINGS

Hilton Garden Inn Rapid City | 815 East Mall Drive, Rapid City, SD 57701 | Map

I. DRIVING & CONCIERGE SERVICES 

Successfully provide transportation services that meet or exceed guest expectations.

  • Safely operate the van in a timely and responsive manner
  • Create a welcoming environment through positive communications with all guests and staff
  • Serve as an ambassador of the hotel, providing information about local area

II. SUPPORT SERVICES

Proactively support all other departments to support overall hotel operations and positive guest experiences.

  • Proactively seek to help with banquet set up and assist the Engineering Department
  • Proactively assist with mopping, checking bathrooms between groups (public area and exterior cleanliness), and assist housekeeping
  • Proactively seek to support all other departments when not driving

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit, stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 25 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in an office environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals. All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration.

Depending on hours worked position qualifies for benefits.

An Affirmative Action Equal Opportunity Employer

Notice to Applications: Applicants for employment with Hegg Hospitality must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Part-time

Required experience:

  • Customer Service: 1 year

Required license or certification:

  • Driver’s License

The Guest Service Agent is responsible for assisting the Front Office Manager in performing all duties and functions required for efficient operation of this hotel in alignment with Hegg Companies’ Mission, Vision & Values; shifts include weekends and some holidays.

This position reports to the Front Office Manager.

GUEST RELATIONSHIPS

Deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members

  • Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  • Answer the telephone with a smile in four rings or less. Include a salutation, thank the guest for calling, identify the name of the property, and contain their first name, all while maintaining clarity and organization. Offer an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation
  • Resolve all guest problems by listening, apologizing with empathy, finding a solution and following through
  • Successfully follow all telephone, sales and reservation processes to book additional rooms
  • Productively and cheerfully respond to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  • Work productively with the sales staff and all other staff to provide excellent guest experience

Administrative Duties 

Perform all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities

  • Successfully follow the check-in and check-out processes in a friendly, accurate and timely manner including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  • Complete all billing, administrative duties and paperwork as assigned including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  • Stay current with developments in the hotel by regularly reviewing and updating the communication log
  • Ensure the lobby, front desk and business are clean and fully supplied including the ordering of supplies when necessary

Knowledge, Skills & Abilities

  • 1 year hotel experience preferred.
  • Exceptional Customer Service skills
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Good computer abilities
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee is regularly required to sit, stand for extended periods and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a hotel environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Depending on Full-Time or Part-Time position is eligible for a complete benefit package.

An Equal Opportunity / Affirmative Action Employer

Notice to Applicants: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Part-time

Required Experience:

  • Customer Service: 1 year
  • Hotel: 1 year

POSITION SUMMARY:

The Banquet Supervisor is responsible for assisting the Banquet Manager with the whole spectrum of the Hotel’s Food and Beverage business activities. This is a full-time position, which includes working days, evening, nights, weekends. This position reports to the Banquet Manager.

All KRAs are to be conducted in alignment with Hegg Companies’ Mission, Vision & Values.

PEOPLE MANAGEMENT

KRA I. PEOPLE MANAGEMENT: Supervise staff and events in the Banquet Managers absence, while assisting in effective placement, training, management and motivation of banquet staff in ways that generate high productivity, retention and morale.

I.1. Assist the Banquet Manager and in their absence, ensure the necessary staffing levels are being effectively utilized with cost guidelines while delivering expected service for all events
I.2. Assist with the effective training and role development of banquet staff
I.3. Demonstrate, align and appropriately represent the organizations values and spirit of hospitality.

KRA II. GUEST EXPERIENCE: Successfully meet and exceed guest needs and expectations by maintaining relationships with guests to provide an extraordinary banquet experience.
II.1. Assist in providing the direction, support and empowerment of staff to deliver a professional and exceptional banquet experience for each guest
II.2. Creatively seek and implement new ideas as to presentation and delivery of food and beverage to enhance guest experience
II.3. Proactively identify and resolve guest needs and issues professionally, promptly and effectively through direct interactions and empowered staff through available resources

KRA III. EVENT OPERATIONS: Supervise all banquet operations to ensure that they meet hotel and brand standards and effective cost controls in ways that ensure quality operations and financial success

III.1. Take the lead to ensure the correct set up of meeting and banquet rooms as instructed in an efficient and safe manner including general cleaning
III.2. Take the lead to ensure the testing, maintenance, and storage of AV and other equipment is done appropriately
III.3. Maintain cleanliness and organization of closets and storage areas
III.4. Report all necessary maintenance of equipment, tables and chairs to the proper department

KNOWLEDGE, SKILLS, AND ABILITIES:
* Minimum of 1 year prior Food & Beverage experience.
* Prefer prior supervisory experience.
* Prefer prior cleaning and ServSafe program administration experience.
* Prefer prior marketing and menu planning experience.
* Excellent analytical and decision-making skills.
* Excellent communication and time management skills.
* Ability to multi-task while prioritizing projects.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee is regularly required to sit, stand for extended periods, up to 8 hours and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 50 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Currently, we are seeking part-time Cook. Cooking shifts will be varied. This position may include weekends and holidays, based on the needs of the hotel. Applicants must have flexible schedule.

FOOD PREP

Complete all food prep operations

  1. Ensure successful kitchen operations
  2. Complete all food prep and other kitchen duties as required (dishwashing, etc.)
  3. Effectively receive, check, inspect and store incoming food purchases and inventory
  4. Work with the F&B Manager to identify inventory needs

COOKING

Successfully complete all kitchen activities to deliver food services that meet or exceed customer expectations

  1. Create and deliver high quality dishes that meet all meal needs
  2. Follow all food safety policies and regulations throughout the food cycle to ensure food safety and inspection standards are achieved
  3. Make accommodations for special food/meal requests (allergies, etc.)
  4. Follow prescribed food presentation standards from the Executive Chef
  5. Work with the Executive Chef to plan menus

Knowledge, Skills, Abilities

  • Prior Cooking experience preferred.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess ability to work independently and with others.

 

Physical Demands

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee regularly works in a professional hospitality restaurant environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Position qualifies for complete package of benefits.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for complete package of benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

The Hotel Director of Sales is responsible for successfully acquiring and managing profitable contract and group revenues that meet or exceed hotel revenue. This position will be responsible for the sales and catering team at this location while assisting the Regional Director of Sales and the General Manager in all duties and functions required for efficient operation of the property. This position reports to the Regional Director of Sales and is accountable to the General Manager. This position will be conducted in alignment with Hegg Companies Mission, Vision & Values.

REVENUE PRODUCTION AND MANAGEMENT

Successfully acquire and manage profitable contract and group revenues that meet or exceed hotel revenue goals

  • Continually research and call on new business
  • Effectively manage rates, group blocks, e-channels, LNR’s and RFP’s by analyzing STAR, brand reports and competitive rate comparisons
  • Participate in strategic and business planning with the General Manager and/or Vice President of Operations to create weekly, monthly, and annual goals
  • Ensure participation in all brand revenue management initiatives

RELATIONSHIPS

Develop, nurture, and maintain relationships with clients, industry friends and hotel associates that are mutually beneficial

  • Continually research and call on previous and existing accounts
  • Lead and mentor sales staff and maintain a positive working relationship with all department heads
  • Develop and maintain good working relationships with Brand sales & marketing staff
  • Network by attending industry and local events

TIME MANAGEMENT

Professionally organize and prioritize all sales team critical tasks

  • Execute hotel strategic plans within acceptable time frames
  • Share professional sales office standards that include prime selling times, accountability and respect to meet hotel revenue goals

Knowledge, Skills, Abilities

  • Minimum of 2 years prior hotel hospitality sales experience.
  • Previous Supervisory experience required.
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Must have excellent computer skills.
  • Ability to multi-task while prioritizing projects.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit or stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Full-time

Required experience:

  • Hotel Sales: 1 year

We are now hiring for a part-time restaurant Breakfast Server. Hours vary from 12-20 hours per week including weekends and rotating holidays.  Our restaurant provides table side service along with a continental breakfast buffet. Guests pay at the table, so tips are included with the compensation. The Hilton name is synonymous with great service. We are looking to hire a person who is naturally outgoing, pleasant and can meet and exceed the expectations of our guests.

SERVING

Deliver exceptional table service to all guests in ways that ensure a pleasant dining experience 

  1. Cheerfully greet, direct and interact with guests while taking and delivering their order including making food and drink suggestions
  2. Appropriately check with dining guests throughout their meal to ensure their meals are acceptable and drinks are full as well as respond to other requests
  3. Successfully complete all billing transactions through the point of sale system
  4. Stay updated on current menu choices and changes including current inventories on hand or sold out

CLEAN-UP  SUPPORT

Successfully complete all cleanup and support duties to meet both guest and hotel/restaurant needs 

  1. Successfully prepare and clean tables including the refilling of condiments and replenishment of utensils
  2. Assist with dish washing and dining room/kitchen cleanup and other related activity
  3. Assist with special events in any capacity required to deliver exceptional guest service
  4. Properly report all tips per IRS guidelines

Requirements

  • Outgoing and pleasant personality required.
  • Ability to be on feet for up to 7 hours.
  • Ability to lift up to 25 lbs.
  • Detail oriented.
  • Customer service experience helpful.
  • Works well alone and with others.
  • Ability to multi-task and service multiple tables at once.
  • Micros point-of-sale system experience helpful

All candidates must meet the criteria outlined in the “Job Requirements”. Those who do not will be eliminated from consideration.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

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