Hilton Garden Inn – Sioux City

CURRENT JOB OPENINGS

Hilton Garden Inn Sioux City Riverfront | 1132 Larsen Park Road, Sioux City, IA 51103 | Map

Hilton Garden Inn - Sioux City logo

The Assistant General Manager is responsible for assisting the General Manager in all duties and functions required for efficient operation of the property. This position reports to the General Manager.

GUEST EXPERIENCE

Successfully meet and/or exceed guest needs and expectations in order to be the hotel provider of choice in each market.

  • Identify and resolve all guest complaints and issues professionally, promptly and effectively through direct interactions, empowering staff and/or through available tools/resources
  • Proactively reach out to guests and/or empower employees to gage and ensure customer satisfaction (including the use of guest profiling system to anticipate guest needs when available)
  • Provide ongoing guest service training and support to all employees and maintain all training records
  • Work with the GM to identify and address guest service opportunities and obstacles
  • Communicate the results of guest feedback/surveys to departments in a timely manner

PEOPLE MANAGEMENT

Effectively manage the front office staff and provide managerial support to other employees when the GM is not available in ways that generate strong company values alignment, high productivity and strong morale.

  • Lead, align and appropriately represent the spirit of hospitality in accordance with the culture/values of Hegg Companies
  • Support the GM with the hiring, training and development of hotel staff including through one-on-one coaching
  • Effectively schedule front office staff

Ensure effective interdepartmental coordination in ways that enhance performance and morale

DAILY OPERATIONS

Effectively manage daily operations in coordination with the GM in ways that ensure stable and efficient operations.

  • Effectively oversee front office operations
  • Monitor, communicate and act on brand standards on a daily basis
  • Assist the GM and sales team in achieving revenue and expense targets to maximize NOI
  • Act as the lead for hotel operations in the absence of the GM and/or other department supervisors

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Minimum of 2 years prior hotel operations management experience.
  • Previous proven Supervisory experience required.
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Proven training experience required.
  • Exceptional follow-through consisting of strong organizational skills and time management.
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule, including some evenings, weekends and holidays if needed.
  • Must have excellent computer skills.
  • Ability to multi-task while prioritizing projects.

POSITION IS ELIGIBLE FOR COMPLETE BENEFIT PACKAGE

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit or stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all pre-employment screenings.

Job Type: Full-time

Required experience:

  • Hotel Operations Management: 2 years

The Guest Service Agent is responsible for assisting the Front Office Manager in performing all duties and functions required for efficient operation of this hotel in alignment with Hegg Companies’ Mission, Vision & Values; shifts include weekends and some holidays.

This position reports to the Front Office Manager.

GUEST RELATIONSHIPS

Deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members

  • Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  • Answer the telephone with a smile in four rings or less. Include a salutation, thank the guest for calling, identify the name of the property, and contain their first name, all while maintaining clarity and organization. Offer an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation
  • Resolve all guest problems by listening, apologizing with empathy, finding a solution and following through
  • Successfully follow all telephone, sales and reservation processes to book additional rooms
  • Productively and cheerfully respond to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  • Work productively with the sales staff and all other staff to provide excellent guest experience

Administrative Duties 

Perform all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities

  • Successfully follow the check-in and check-out processes in a friendly, accurate and timely manner including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  • Complete all billing, administrative duties and paperwork as assigned including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  • Stay current with developments in the hotel by regularly reviewing and updating the communication log
  • Ensure the lobby, front desk and business are clean and fully supplied including the ordering of supplies when necessary

Knowledge, Skills & Abilities

  • 1 year hotel experience preferred.
  • Exceptional Customer Service skills
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Good computer abilities
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee is regularly required to sit, stand for extended periods and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a hotel environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Depending on Full-Time or Part-Time position is eligible for a complete benefit package.

An Equal Opportunity / Affirmative Action Employer

Notice to Applicants: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Part-time

Required Experience:

  • Customer Service: 1 year
  • Hotel: 1 year

Want to get in on the ground floor and grow with a brand new property?

This is the place for you!!This brand new extended-stay Staybridge Suites property is currently seeking a part-time Night Auditor. This hotel is located at 2720 Oak Drive (approx. 171st and West Center Road) in Omaha, NE.

POSITION SUMMARY: The Night Auditor is responsible for assisting the Front Office Manager in performing all duties and functions required for efficient operation of this extended stay Hotel in alignment with Hegg Companies’ Mission, Vision & Values. This position reports to the Front Office Manager. This position is for Saturday and Sunday nights, to include some holidays.

KRA I. GUEST SERVICES: Successfully ensure guest needs and expectations are met through developing and maintaining relationships with guests to provide an extraordinary experience

I.1. Serve as the primary person to handle guest needs and requests in an expedient and professional manner

I.2. Primary point of contact for all guests during this shift

I.3. Effectively communicate all shift information to management and the following shift

I.4. Follow up on the guest courtesy contact log

KRA II. NIGHT MANAGEMENT DUTIES: Effectively manage all night operations in ways that deliver exceptional service to guests

II.1. Complete and perform all night audit procedures and accounting work as required by brand standards and Hegg policies

II.2. Act as Manager On Duty and promptly notify management of any issues. Provide support to other departments as needed

II.3. Ensure the safety, security, well-being of all guests, staff, and property

KNOWLEDGE, SKILLS, AND ABILITIES:

  • 1 year hotel experience preferred.
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Good computer abilities
  • Exceptional customer service skills
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee is regularly required to sit, stand for extended periods and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 35 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a hotel environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Benefit package:

  • PTO (paid time off)
  • 401-K
  • Worldwide hotel discounts_*

*_
An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Job Type: Part-time

Required experience:

  • Night Audit: 1 year
  • hotel: 1 year

We are now hiring a room attendant. This position reports to the Executive Housekeeper.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  • Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  • Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  • General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  • Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  •  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  • Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 25 lbs.
  • Detail oriented
  • Customer service experience helpful
  • Works well alone and with others

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Currently we are seeking a part-time Breakfast Line Cook to fill two or more shifts per week. Shifts begin at 5:00 am. This positions may include weekends and holidays, based on the needs of the hotel. Applicants must have flexible schedule.

FOOD PREP

Effectively complete all food preparation and related activities in support of kitchen and banquet activities

  1. Comply with all safety, cleanliness and regulatory policies and procedures.
  2. Efficiently and safely complete all food prep activities.
  3. Complete all cleanup duties in a safe and efficient manner.
  4. Notify the Executive Chef of any inventory or supply needs.

COOKING

Support all cooking related activities as needed to deliver high quality food services

  1. Complete all assigned cooking duties according to hotel standards and policies.
  2. Work effectively with the Cook II and other kitchen staff.
  3. Fill in where necessary to deliver guests an experience that meets or exceeds expectations.

Knowledge, Skills, Abilities

  • Prior Cooking experience preferred.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess ability to work independently and with others.

Physical Demands: While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing the duties of this job, the employee regularly works in a professional hospitality restaurant environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for complete package of benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

We are now hiring for a part-time restaurant Breakfast Server. Hours vary from 12-20 hours per week including weekends and rotating holidays.  Our restaurant provides table side service along with a continental breakfast buffet. Guests pay at the table, so tips are included with the compensation. The Hilton name is synonymous with great service. We are looking to hire a person who is naturally outgoing, pleasant and can meet and exceed the expectations of our guests.

SERVING

Deliver exceptional table service to all guests in ways that ensure a pleasant dining experience 

  1. Cheerfully greet, direct and interact with guests while taking and delivering their order including making food and drink suggestions
  2. Appropriately check with dining guests throughout their meal to ensure their meals are acceptable and drinks are full as well as respond to other requests
  3. Successfully complete all billing transactions through the point of sale system
  4. Stay updated on current menu choices and changes including current inventories on hand or sold out

CLEAN-UP  SUPPORT

Successfully complete all cleanup and support duties to meet both guest and hotel/restaurant needs 

  1. Successfully prepare and clean tables including the refilling of condiments and replenishment of utensils
  2. Assist with dish washing and dining room/kitchen cleanup and other related activity
  3. Assist with special events in any capacity required to deliver exceptional guest service
  4. Properly report all tips per IRS guidelines

Requirements

  • Outgoing and pleasant personality required.
  • Ability to be on feet for up to 7 hours.
  • Ability to lift up to 25 lbs.
  • Detail oriented.
  • Customer service experience helpful.
  • Works well alone and with others.
  • Ability to multi-task and service multiple tables at once.
  • Micros point-of-sale system experience helpful

All candidates must meet the criteria outlined in the “Job Requirements”. Those who do not will be eliminated from consideration.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

The Hotel Maintenance Technician is responsible for assisting the Lead Maintenance Engineer and the General Manager in performing all duties and functions required for efficient operation of these hotels in alignment with Hegg Companies’ Mission, Vision & Values. This position reports to the Hotel Lead maintenance Technician. This position requires on-call time, some weekends, holidays and primarily afternoon-evening shifts.

SAFETY & SECURITY

Ensure a high level of safety for associates and guests by adhering to brand standards, local, state and federal codes that include staff training, internal inspections and drills.

  • Respond to Emergency safety situations such as; fire alarms, floor spills, property snow removal, water leaks, pool concerns, etc.
  • Perform all emergency & safety inspections to ensure compliance with brand standards, local, state and federal codes. Examples would be; emergency lights, fire extinguishers, eye wash stations, sprinkler valves, flow tests, elevators, etc.
  • Ensure that all preventative measures have been taken to address all guest and associate safety such as electronic locks, water temperatures, pool chemicals, etc.

PREVENTATIVE MAINTENANCE

Perform Preventative Maintenance (PM) program to all guest rooms, public areas and equipment according to manufacturer standards.

  • Performs PM to all guest rooms and public areas once per quarter calendar year to ensure all identified equipment meets the exceptional standards expected that follows hotel and brand standards. Examples include PTAC’s, caulking, testing, TV’s, etc.
  • Performs PM on all equipment to manufacturer standards to include air handlers, pool pumps, exterior, etc.

DAILY OPERATIONS

Provide daily support to overall hotel operations to include room calls & resolutions, routine repairs, communications and report logs. 

  • Respond to and resolve to the best of your ability all occupied room calls within 30 minutes or less.
  • Responsible to communicate to hotel staff any concerns, priorities and needs to ensure ultimate guest and associate satisfaction via verbal and/or written
  • Responsible to properly use, store and return all tools. In addition to maintain proper inventories and controls of all disposable product
  • Assist with overall cleanliness and appearances of hotel interior and exterior in accordance with hotel standards

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit, stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 50 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional hospitality environment. While performing the duties of this position, the employee regularly works in guest rooms. The employee occasionally works in high, precarious places. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Full-time

Required experience:

  • Maintenance Technician: 1 year

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