Hilton Garden Inn – Sioux City

CURRENT JOB OPENINGS

Hilton Garden Inn Sioux City Riverfront | 1132 Larsen Park Road, Sioux City, IA 51103 | Map

Hilton Garden Inn - Sioux City logo

The Guest Service Agent is responsible for assisting the Front Office Manager in performing all duties and functions required for efficient operation of this hotel in alignment with Hegg Companies’ Mission, Vision & Values; shifts include weekends and some holidays.

This position reports to the Front Office Manager.

GUEST RELATIONSHIPS

Deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members

  • Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  • Answer the telephone with a smile in four rings or less. Include a salutation, thank the guest for calling, identify the name of the property, and contain their first name, all while maintaining clarity and organization. Offer an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation
  • Resolve all guest problems by listening, apologizing with empathy, finding a solution and following through
  • Successfully follow all telephone, sales and reservation processes to book additional rooms
  • Productively and cheerfully respond to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  • Work productively with the sales staff and all other staff to provide excellent guest experience

Administrative Duties 

Perform all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities

  • Successfully follow the check-in and check-out processes in a friendly, accurate and timely manner including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  • Complete all billing, administrative duties and paperwork as assigned including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  • Stay current with developments in the hotel by regularly reviewing and updating the communication log
  • Ensure the lobby, front desk and business are clean and fully supplied including the ordering of supplies when necessary

Knowledge, Skills & Abilities

  • 1 year hotel experience preferred.
  • Exceptional Customer Service skills
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Good computer abilities
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee is regularly required to sit, stand for extended periods and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a hotel environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Depending on Full-Time or Part-Time position is eligible for a complete benefit package.

An Equal Opportunity / Affirmative Action Employer

Notice to Applicants: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Part-time

Required Experience:

  • Customer Service: 1 year
  • Hotel: 1 year

Currently, Hegg Hospitality is seeking a Night Audit who will work the hours of 11:00 pm – 7:00 am. This position will include weekends and some holidays, based on the needs of the hotel. The Night Audit position will make reservations, check guests in/out of the hotel, answer phones, resolve guest issues, complete paperwork, act as Manager On Duty, and ensure the safety, security, and well-being of all guests, staff, and property.

GUEST SERVICES

Successfully ensure guest needs and expectations are met through developing and maintaining relationships with guests to provide an extraordinary experience

  • Serve as the primary person to handle guest needs and requests in an expedient and professional manner
  • Primary point of contact for all guests during this shift
  • Effectively communicate all shift information to management and the following shift
  • Follow up on the guest courtesy contact log

NIGHT MANAGEMENT DUTIES

Effectively manage all night operations in ways that deliver exceptional service to guests

  • Complete and perform all night audit procedures and accounting work as required by brand standards and Hegg Hospitality policies
  • Act as Manager On Duty and promptly notify management of any issues. Provide support to other departments as needed
  • Ensure the safety, security, and well-being of all guests, staff, and property

Depending on hours worked, this position qualifies for a benefit package.

KNOWLEDGE, SKILLS & ABILITIES

  • Must have a valid driver’s license
  • Good judgment and problem solving skills required
  • Excellent attendance record and the ability to multi-task are a must
  • Must possess proven computer skills
  • Must possess cash handling experience
  • Must possess ability to work independently and with others

PHYSICAL DEMANDS: While performing the duties of this position, the employee is regularly required to sit, stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration.

An Equal Opportunity / Affirmative Action Employer

Notice to Applicants: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingents upon successfully passing all company pre-employment screenings.

We are now hiring a room attendant. This position reports to the Executive Housekeeper.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  • Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  • Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  • General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  • Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  •  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  • Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 25 lbs.
  • Detail oriented
  • Customer service experience helpful
  • Works well alone and with others

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

We are now hiring for a part-time restaurant Breakfast Server. Hours vary from 12-20 hours per week including weekends and rotating holidays.  Our restaurant provides table side service along with a continental breakfast buffet. Guests pay at the table, so tips are included with the compensation. The Hilton name is synonymous with great service. We are looking to hire a person who is naturally outgoing, pleasant and can meet and exceed the expectations of our guests.

SERVING

Deliver exceptional table service to all guests in ways that ensure a pleasant dining experience 

  1. Cheerfully greet, direct and interact with guests while taking and delivering their order including making food and drink suggestions
  2. Appropriately check with dining guests throughout their meal to ensure their meals are acceptable and drinks are full as well as respond to other requests
  3. Successfully complete all billing transactions through the point of sale system
  4. Stay updated on current menu choices and changes including current inventories on hand or sold out

CLEAN-UP  SUPPORT

Successfully complete all cleanup and support duties to meet both guest and hotel/restaurant needs 

  1. Successfully prepare and clean tables including the refilling of condiments and replenishment of utensils
  2. Assist with dish washing and dining room/kitchen cleanup and other related activity
  3. Assist with special events in any capacity required to deliver exceptional guest service
  4. Properly report all tips per IRS guidelines

Requirements

  • Outgoing and pleasant personality required.
  • Ability to be on feet for up to 7 hours.
  • Ability to lift up to 25 lbs.
  • Detail oriented.
  • Customer service experience helpful.
  • Works well alone and with others.
  • Ability to multi-task and service multiple tables at once.
  • Micros point-of-sale system experience helpful

All candidates must meet the criteria outlined in the “Job Requirements”. Those who do not will be eliminated from consideration.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

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