Hilton Garden Inn – Sioux City

CURRENT JOB OPENINGS

Hilton Garden Inn Sioux City Riverfront | 1132 Larsen Park Road, Sioux City, IA 51103 | Map

Hilton Garden Inn - Sioux City logo

The Assistant General Manager is responsible for assisting the General Manager in all duties and functions required for efficient operation of the property. This position reports to the General Manager.

GUEST EXPERIENCE

Successfully meet and/or exceed guest needs and expectations in order to be the hotel provider of choice in each market.

  • Identify and resolve all guest complaints and issues professionally, promptly and effectively through direct interactions, empowering staff and/or through available tools/resources
  • Proactively reach out to guests and/or empower employees to gage and ensure customer satisfaction (including the use of guest profiling system to anticipate guest needs when available)
  • Provide ongoing guest service training and support to all employees and maintain all training records
  • Work with the GM to identify and address guest service opportunities and obstacles
  • Communicate the results of guest feedback/surveys to departments in a timely manner

PEOPLE MANAGEMENT

Effectively manage the front office staff and provide managerial support to other employees when the GM is not available in ways that generate strong company values alignment, high productivity and strong morale.

  • Lead, align and appropriately represent the spirit of hospitality in accordance with the culture/values of Hegg Companies
  • Support the GM with the hiring, training and development of hotel staff including through one-on-one coaching
  • Effectively schedule front office staff

Ensure effective interdepartmental coordination in ways that enhance performance and morale

DAILY OPERATIONS

Effectively manage daily operations in coordination with the GM in ways that ensure stable and efficient operations.

  • Effectively oversee front office operations
  • Monitor, communicate and act on brand standards on a daily basis
  • Assist the GM and sales team in achieving revenue and expense targets to maximize NOI
  • Act as the lead for hotel operations in the absence of the GM and/or other department supervisors

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Minimum of 2 years prior hotel operations management experience.
  • Previous proven Supervisory experience required.
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Proven training experience required.
  • Exceptional follow-through consisting of strong organizational skills and time management.
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule, including some evenings, weekends and holidays if needed.
  • Must have excellent computer skills.
  • Ability to multi-task while prioritizing projects.

POSITION IS ELIGIBLE FOR COMPLETE BENEFIT PACKAGE

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit or stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all pre-employment screenings.

Job Type: Full-time

Required experience:

  • Hotel Operations Management: 2 years

HOUSEKEEPING

Effectively complete housekeeping duties and supervise the housekeeping staff in the absence of the Executive Housekeeper in ways that ensure clean rooms in a hospitable environment

  • Perform duties of housekeeping attendant when not acting as supervisor of the department or as necessary
  • Monitor, verify and document the inspection of rooms to ensure all standards are met
  • Successfully manage the daily schedule, prioritization and assignment of housekeeping duties in the absence of the Executive Housekeeper
  • Provide direction and coaching to staff including the orientation of new staff
  • Maintain all inventories and ensure linen closets are maintained as appropriate including making sure that all carts are stored properly and closets are locked

GUEST SERVICES

Effectively respond to all guest inquiries in a way that meets their needs and the needs of the hotel

  • Supervise the completion of short notice requests for rooms including by doing yourself
  • Prioritize special cleaning requests (VIP rooms, check in, etc.)
  • Listen, apologize with empathy if necessary, find a solution and follow through when resolving guest problems
  • Prepare requests for replacement of furniture, fixtures, etc. and follow up to ensure completion of request

PHYSICAL DEMANDS: While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional hospitality housekeeping environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Knowledge, Skills & Abilities:

  • Hotel housekeeping supervisory experience preferred.
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Proven training experience required to lead, train, develop and coach team to achieve their maximum potential.
  • Good computer abilities to assist with maintaining an accurate and adequate product inventory, and to manage and maintain an accurate and current log of all room cleanliness.
  • Exceptional follow-through consisting of strong organizational skills and time management.
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule, including some evenings, weekends and holidays if needed.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

We are now hiring a room attendant. This position reports to the Executive Housekeeper.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  • Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  • Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  • General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  • Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  •  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  • Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 25 lbs.
  • Detail oriented
  • Customer service experience helpful
  • Works well alone and with others

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

FOOD PREP

Effectively complete all food preparation and related activities in support of kitchen and banquet activities.

  • Comply with all safety, cleanliness and regulatory policies and procedures.
  • Efficiently and safely complete all food prep activities.
  • Complete all cleanup duties in a safe and efficient manner.
  • Notify the Executive Chef of any inventory or supply needs.

COOKING

Support all cooking related activities as needed to deliver high quality food services.

  • Complete all assigned cooking duties according to hotel standards and policies.
  • Work effectively with the Cook II and other kitchen staff.
  • Fill in where necessary to deliver guests an experience that meets or exceeds expectations.

REQUIREMENTS

  • Outgoing and pleasant personality
  • Knowledgeable about food safety/cleanliness standards
  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 25 lbs.
  • Detail oriented
  • Customer service experience helpful
  • Works well alone and with others
  • Ability to multi-task

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs. While performing the duties of this job, the employee regularly works in a professional hospitality kitchen environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Knowledge, Skills, Abilities

  • Prior cooking experience preferred.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess ability to work independently and with others.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for complete package of benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc. must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingents upon successfully passing all company pre-employment screenings.

Job Type: Full-time

Required education:

  • Cooking: 1 year

Elements on 8th Sioux Falls logoCurrently, we are seeking part-time with possible progression to full-time Cooks for all shifts. These positions will include weekends and holidays, based on the needs of the hotel. Applicants must have flexible schedule.

FOOD PREP

Effectively complete all food preparation and related activities in support of kitchen and banquet activities

  1. Comply with all safety, cleanliness and regulatory policies and procedures.
  2. Efficiently and safely complete all food prep activities.
  3. Complete all cleanup duties in a safe and efficient manner.
  4. Notify the Executive Chef of any inventory or supply needs.

COOKING

Support all cooking related activities as needed to deliver high quality food services

  1. Complete all assigned cooking duties according to hotel standards and policies.
  2. Work effectively with the Cook II and other kitchen staff.
  3. Fill in where necessary to deliver guests an experience that meets or exceeds expectations.

Knowledge, Skills, Abilities

  • Prior Cooking experience preferred.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess ability to work independently and with others.

Physical Demands

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee regularly works in a professional hospitality restaurant environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

 

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration.

Position qualifies for complete package of benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Currently we are seeking a part-time Breakfast Line Cook to fill two or more shifts per week. Shifts begin at 5:00 am. This positions may include weekends and holidays, based on the needs of the hotel. Applicants must have flexible schedule.

FOOD PREP

Effectively complete all food preparation and related activities in support of kitchen and banquet activities

  1. Comply with all safety, cleanliness and regulatory policies and procedures.
  2. Efficiently and safely complete all food prep activities.
  3. Complete all cleanup duties in a safe and efficient manner.
  4. Notify the Executive Chef of any inventory or supply needs.

COOKING

Support all cooking related activities as needed to deliver high quality food services

  1. Complete all assigned cooking duties according to hotel standards and policies.
  2. Work effectively with the Cook II and other kitchen staff.
  3. Fill in where necessary to deliver guests an experience that meets or exceeds expectations.

Knowledge, Skills, Abilities

  • Prior Cooking experience preferred.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess ability to work independently and with others.

Physical Demands: While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: While performing the duties of this job, the employee regularly works in a professional hospitality restaurant environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for complete package of benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

This is a part time position and hours vary from 25-30 per week including weekends and some holidays. As a room attendant, your normal day shift will begin at 9:00 am and finish once all rooms are cleaned for the day.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  1. Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  2. Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  3. General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  4. Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  1.  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  2. Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

 

Physical Demands

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Benefits

  • Paid Time Off
  • Dental Insurance
  • Vision Insurance
  • Employer-matched 401k
  • Worldwide Hotel Discounts

Ready to Apply?

Click below to send your information to our Human Resources team.