Holiday Inn Express & Suites

CURRENT JOB OPENINGS

Holiday Inn Express & Suites  | 17677 Wright St, Omaha, NE 68130 | Map

Holiday Inn Express & Suite logo

POSITION SUMMARY:

The Executive Housekeeper is responsible for assisting the General Manager in performing all duties and functions required for efficient operation of this Hotel in alignment with Hegg Companies’ Mission, Vision & Values. This position reports to the General Manager.

KRA I. PROPERTY OPERATIONS: Effectively manage entire Housekeeping Department to ensure all guests and associates are provided with a clean, attractive, well-maintained and secure hotel.

I.1. Ensure high level of cleanliness in all guest rooms aligning with brand and hotel standards to also include in-house laundry.

I.2. Provide a positive first impression of all public areas to include lobby, guest facilities, corridors, stairwells and elevators.

I.3. Maintain a safe and secure environment for all guests and associates through best practices, commitment to safety and properly securing all areas.

I.4. Ensure all equipment, inventories and physical assets are properly protected and defects are reported.

KRA II. PEOPLE MANAGEMENT: Effective placement, training, management and motivation of hotel staff in ways that generate high productivity, retention and morale.

II.1. Ensure the effective hiring, training and development of housekeeping staff including thorough selective one-on-one coaching.

II.2. Ensure the effective interdepartmental coordination in ways that enhance performance and morale.

II.3. Demonstrate, align and appropriately represent the spirit of hospitality in accordance with the cultural values of Hotel.

KRA III. FINANCIAL OPERATIONS: Effectively working with General Manager to maintain expense controls in ways that are aligned with Hotel’s financial goals.

III.1. Ownership of staff schedules that match hotel-approved guidelines in accordance with forecasted occupancy and revenues.

III.2. Control and manage inventories within guidelines and assist General Manager with purchase recommendations.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Minimum 1-2 years Hotel housekeeping supervisory experience required.
  • Excellent analytical and decision-making skills.
  • Proven supervisory management experience.
  • Strong communication and time management skills.
  • Proven training experience required to lead, train, develop and coach team to achieve their maximum potential.
  • Good computer abilities to maintain an accurate and adequate product inventory, and to manage and maintain an accurate and current log of all room cleanliness.
  • Exceptional follow-through consisting of strong organizational skills and time management.
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule, including some evenings, weekends and holidays if needed.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee is regularly required to sit, stand for extended periods and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a hotel environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Job Type: Full-time

Currently, Hegg Hospitality is seeking a full-time Night Audit who will work the hours of 11:00 pm – 7:00 am. This position will include weekends and some holidays, based on the needs of the hotel. The Night Audit position will make reservations, check guests in/out of the hotel, answer phones, resolve guest issues, complete paperwork, act as Manager On Duty, and ensure the safety, security, and well-being of all guests, staff, and property.

GUEST SERVICES

Successfully ensure guest needs and expectations are met through developing and maintaining relationships with guests to provide an extraordinary experience

  1. Serve as the primary person to handle guest needs and requests in an expedient and professional manner
  2. Primary point of contact for all guests during this shift
  3. Effectively communicate all shift information to management and the following shift
  4. Follow up on the guest courtesy contact log

NIGHT MANAGEMENT DUTIES

Effectively manage all night operations in ways that deliver exceptional service to guests

  1. Complete and perform all night audit procedures and accounting work as required by brand standards and Hegg Hospitality policies
  2. Act as Manager On Duty and promptly notify management of any issues. Provide support to other departments as needed
  3. Ensure the safety, security, and well-being of all guests, staff, and property

Position qualifies for some benefits.

KNOWLEDGE, SKILLS & ABILITIES

  • Must have a valid driver’s license
  • Good judgment and problem solving skills required
  • Excellent attendance record and the ability to multi-task are a must
  • Must possess proven computer skills
  • Must possess cash handling experience
  • Must possess ability to work independently and with others

PHYSICAL DEMANDS

While performing the duties of this position, the employee is regularly required to sit, stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in a professional office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

We are now hiring for a room attendant. This position reports to the Executive Housekeeper.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  1. Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  2. Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  3. General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  4. Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  1.  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  2. Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 25 lbs.
  • Detail oriented
  • Customer service experience helpful
  • Works well alone and with others

An Equal Opportunity / Affirmative Action Employer

Full-time positions qualify for benefit package

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

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