Holiday Inn Express & Suites

CURRENT JOB OPENINGS

Holiday Inn Express & Suites Omaha West | 17677 Wright St, Omaha, NE 68130 | Map

Currently, we are seeking a Full-time Guest Service Agent to work 32-40 hours a week. Shifts will be a mix of 3pm-11pm and 11pm-7am. Weekends and holidays availability are a must. Applicants must have a flexible schedule and reliable transportation. Guest Service Agent position will make reservations, check guests in/out of the hotel, answer phones, resolve guest issues, complete paperwork, act as Manager On Duty, ensure the safety, security, and well-being of all guests, staff, and property. Background and drug screenings will be required upon an offer of employment.

GUEST RELATIONSHIPS

Delivers an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members 

  1. Answers the telephone with a smile in four rings or less. Includes a salutation, thanks the guest for calling, identifies the name of the property, and contains their first name, all while maintaining clarity and organization.  Offers an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation.
  2. Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  3. Resolves all guest problems by listening, apologizing with empathy, finding a solution and following through
  4. Successfully follows all telephone, sales and reservation processes to book additional rooms
  5. Productively and cheerfully responds to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  6. Works productive with the sales staff and all other staff to provide excellent guest experiences

ADMINISTRATIVE DUTIES

Performs all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities

  1. Successfully follows the check-in and check-out processes in a friendly, accurate and timely manner; including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  2. Completes all billing, administrative duties and paperwork as assigned; including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  3. Stays current with developments in the hotel by regularly reviewing and updating the communication log
  4. Ensures the lobby, front desk and business are clean and fully supplied; including the ordering of supplies when necessary

Knowledge, Skills, Abilities

  • Must have a valid driver’s license.
  • At least one year of guest service/customer service experience required.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess proven computer skills.
  • Must possess cash handling experience.
  • Must possess ability to work independently and with others.

PHYSICAL DEMANDS

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 30 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

 

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for some benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Currently, we are seeking a part-time weekend Guest Service Agent. Position will include 7am-3pm shifts as well as 3pm-11pm shifts. This position will also include holidays, based on the needs of the hotel. Applicants must have flexible schedule. Guest Service Agent position will make reservations, check guests in/out of the hotel, answer phones, resolve guest issues, and complete paperwork, act as Manager On Duty, ensure the safety, security, well-being of all guests, staff, and property.

GUEST RELATIONSHIPS

Delivers an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members (60%)

  1. Answers the telephone with a smile in four rings or less. Includes a salutation, thanks the guest for calling, identifies the name of the property, and contains their first name, all while maintaining clarity and organization.  Offers an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation.
  2. Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  3. Resolves all guest problems by listening, apologizing with empathy, finding a solution and following through
  4. Successfully follows all telephone, sales and reservation processes to book additional rooms
  5. Productively and cheerfully responds to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  6. Works productive with the sales staff and all other staff to provide excellent guest experiences

ADMINISTRATIVE DUTIES

Performs all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities (40%)

  1. Successfully follows the check-in and check-out processes in a friendly, accurate and timely manner; including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  2. Completes all billing, administrative duties and paperwork as assigned; including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  3. Stays current with developments in the hotel by regularly reviewing and updating the communication log
  4. Ensures the lobby, front desk and business are clean and fully supplied; including the ordering of supplies when necessary

Knowledge, Skills, Abilities

  • Must have a valid driver’s license.
  • At least one year of guest service/customer service experience required.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess proven computer skills.
  • Must possess cash handling experience.
  • Must possess ability to work independently and with others.

PHYSICAL DEMANDS

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 30 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

 

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for some benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

We are currently seeking a Front Office Manager, who is responsible for assisting the General Manager in performing all duties and functions required for efficient operation of this Hotel in alignment with Hegg Companies’ Mission, Vision & Values. This position requires availability for Monday through Sunday and all shifts, including nights. This position reports to the General Manager.

GUEST EXPERIENCE

Successfully meets and/or exceed guest needs and expectations through developing and maintaining relationships with guests to provide an extraordinary experience.

  1. Provide the direction, support and empowerment of staff to deliver exceptional guest experience through brand supported training and utilizing brand tracking scores.
  2. Creatively seeking opportunities to enhance guest experience.
  3. Identify and resolve guest complaints and issues professionally, promptly and effectively through direct interactions, staff and/or through available tools/resources.

PEOPLE MANAGEMENT

Effective placement, training, management and motivation of hotel staff (including shuttle van and Public Area Cleaning staff when applicable) – in ways that generate high productivity, retention and morale.

  1. Ensures the effective hiring, training and development of identified staff; including through selective one-on-one coaching.
  2. Ensures the effective Interdepartmental coordination in ways that enhance performance and morale.
  3. Demonstrates, aligns and appropriately represents the spirit of hospitality in accordance with the cultural values of hotel.

FRONT OFFICE OPERATIONS

Effectively manages all Front Office Operations (including shuttle van and Public Area Cleaning when applicable) that meets hotel and brand standards, revenue goals, cost controls and labor standards.

  1. Maximizing short-term revenue opportunities through ongoing staff sales training and daily interaction with hotel sales department.
  2. Ownership of staff schedules and managing inventories within approved hotel guidelines in accordance with forecasted revenues.
  3. Ensures compliance of all brand and hotel standards to include billing (A/R) in addition to understanding of all technology systems and necessary reporting (PMS, Telephone, Accounts Receivables, etc.).

Knowledge, Skills, Abilities

  • Required Experience: Minimum 2 years experience as lead manager in a hotel hospitality /customer service focused industry
  • Excellent analytical and decision-making skills.
  • Proven supervisory management experience preferred.
  • Strong communication and time management skills.
  • Proven training experience required.
  • Previous Hilton experience helpful, but not required.
  • Exceptional follow-through consisting of strong organizational skills and time management.
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule, including some evenings, nights, weekends and holidays as needed for the needs of the hotel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee is regularly required to sit, stand for extended periods and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional office environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Currently, Hegg Hospitality is seeking a part-time Night Audit who will work the hours of 11pm-7am. This position will include weekends and some holidays, based on the needs of the hotel. The Night Audit position will make reservations, check guests in/out of the hotel, answer phones, resolve guest issues, and complete paperwork, act as Manager On Duty, ensure the safety, security, well-being of all guests, staff, and property.

GUEST SERVICES

Successfully ensure guest needs and expectations are met through developing and maintaining relationships with guests to provide an extraordinary experience

  • Serve as the primary person to handle guest needs and requests in an expedient and professional manner
  • Primary point of contact for all guests during this shift
  • Effectively communicate all shift information to management and the following shift
  • Follow up on the guest courtesy contact log

NIGHT MANAGEMENT DUTIES

Effectively manage all night operations in ways that deliver exceptional service to guests

  • Complete and perform all night audit procedures and accounting work as required by brand standards and Hegg Hospitality policies
  • Act as Manager On Duty and promptly notify management of any issues. Provide support to other departments as needed
  • Ensure the safety, security, and well-being of all guests, staff, and property

Position qualifies for some benefits.

KNOWLEDGE, SKILLS & ABILITIES

  • Must have a valid driver’s license
  • Good judgment and problem solving skills required
  • Excellent attendance record and the ability to multi-task are a must
  • Must possess proven computer skills
  • Must possess cash handling experience
  • Must possess ability to work independently and with others

PHYSICAL DEMANDS: While performing the duties of this position, the employee is regularly required to sit, stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

We are now hiring a room attendant. This position reports to the Executive Housekeeper.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  • Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  • Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  • General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  • Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  •  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  • Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 25 lbs.
  • Detail oriented
  • Customer service experience helpful
  • Works well alone and with others

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

The Executive Housekeeper is responsible for assisting the General Manager in performing all duties and functions required for efficient operation of these Hotels and Meeting spaces in alignment with Hegg Companies’ Mission, Vision & Values. This position reports to the General Manager.

PROPERTY OPERATIONS

Effectively manage entire Housekeeping Department to ensure all guests and associates are provided with a clean, attractive, well-maintained and secure hotel. 

  • Ensure high level of cleanliness in all guest rooms aligning with brand and hotel standards to also include in-house laundry
  • Provide a positive first impression of all public areas to include lobby, guest facilities, corridors, stairwells and elevators
  • Maintain a safe and secure environment for all guests and associates through best practices, commitment to safety and properly securing all areas
  • Ensure all equipment, inventories and physical assets are properly protected and defects are reported

PEOPLE MANAGEMENT

Effective placement, training, management and motivation of hotel staff in ways that generate high productivity, retention and morale. 

  • Ensure the effective hiring, training and development of housekeeping staff including through selective one-on-one coaching
  • Ensure the effective interdepartmental coordination in ways that enhance performance and morale
  • Demonstrate, align and appropriately represent the spirit of hospitality in accordance with the cultural values of Hotel

FINANCIAL OPERATIONS

Effectively working with General Manager to maintain expense controls in ways that are aligned with Hotel’s financial goals. 

  • Ownership of staff schedules that match hotel-approved guidelines in accordance with forecasted occupancy and revenues
  • Control and manage inventories within guidelines and assist General Manager with purchase recommendations

PHYSICAL DEMANDS: While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional hospitality housekeeping environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Notice to Applicants: Applicants for employment with Hegg Companies, Inc. must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Position qualifies for complete full-time benefits:

  • Paid Time Off
  • Dental Insurance
  • Vision Insurance
  • Employer-matched 401k
  • Worldwide Hotel Discounts

We are now hiring for a part-time restaurant Breakfast Server. Hours vary from 12-20 hours per week including weekends and rotating holidays.  Our restaurant provides table side service along with a continental breakfast buffet. Guests pay at the table, so tips are included with the compensation. The Hilton name is synonymous with great service. We are looking to hire a person who is naturally outgoing, pleasant and can meet and exceed the expectations of our guests.

SERVING

Deliver exceptional table service to all guests in ways that ensure a pleasant dining experience 

  1. Cheerfully greet, direct and interact with guests while taking and delivering their order including making food and drink suggestions
  2. Appropriately check with dining guests throughout their meal to ensure their meals are acceptable and drinks are full as well as respond to other requests
  3. Successfully complete all billing transactions through the point of sale system
  4. Stay updated on current menu choices and changes including current inventories on hand or sold out

CLEAN-UP  SUPPORT

Successfully complete all cleanup and support duties to meet both guest and hotel/restaurant needs 

  1. Successfully prepare and clean tables including the refilling of condiments and replenishment of utensils
  2. Assist with dish washing and dining room/kitchen cleanup and other related activity
  3. Assist with special events in any capacity required to deliver exceptional guest service
  4. Properly report all tips per IRS guidelines

Requirements

  • Outgoing and pleasant personality required.
  • Ability to be on feet for up to 7 hours.
  • Ability to lift up to 25 lbs.
  • Detail oriented.
  • Customer service experience helpful.
  • Works well alone and with others.
  • Ability to multi-task and service multiple tables at once.
  • Micros point-of-sale system experience helpful

All candidates must meet the criteria outlined in the “Job Requirements”. Those who do not will be eliminated from consideration.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

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