Hyatt Place

CURRENT JOB OPENINGS

Hyatt Place – Lincoln Downtown Haymarket  |  600 Q Street, Lincoln, Nebraska 68508  |  Map

Hyatt Place logo

Currently, we are seeking a Full-time Guest Service Agent to work 32-40 hours a week. Shifts will be a mix of 3pm-11pm and 11pm-7am. Weekends and holidays availability are a must. Applicants must have a flexible schedule and reliable transportation. Guest Service Agent position will make reservations, check guests in/out of the hotel, answer phones, resolve guest issues, complete paperwork, act as Manager On Duty, ensure the safety, security, and well-being of all guests, staff, and property. Background and drug screenings will be required upon an offer of employment.

GUEST RELATIONSHIPS

Delivers an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members 

  1. Answers the telephone with a smile in four rings or less. Includes a salutation, thanks the guest for calling, identifies the name of the property, and contains their first name, all while maintaining clarity and organization.  Offers an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation.
  2. Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  3. Resolves all guest problems by listening, apologizing with empathy, finding a solution and following through
  4. Successfully follows all telephone, sales and reservation processes to book additional rooms
  5. Productively and cheerfully responds to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  6. Works productive with the sales staff and all other staff to provide excellent guest experiences

ADMINISTRATIVE DUTIES

Performs all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities

  1. Successfully follows the check-in and check-out processes in a friendly, accurate and timely manner; including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  2. Completes all billing, administrative duties and paperwork as assigned; including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  3. Stays current with developments in the hotel by regularly reviewing and updating the communication log
  4. Ensures the lobby, front desk and business are clean and fully supplied; including the ordering of supplies when necessary

Knowledge, Skills, Abilities

  • Must have a valid driver’s license.
  • At least one year of guest service/customer service experience required.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess proven computer skills.
  • Must possess cash handling experience.
  • Must possess ability to work independently and with others.

PHYSICAL DEMANDS

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 30 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

 

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for some benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

The Hotel Lead Gallery Host (Front Desk) is responsible for assisting the Hotel Assistant General Manager and Hotel General Manager in performing all duties and functions required for efficient operation of this hotel in alignment with Hegg Companies’ Mission, Vision & Values. This position reports to the Hotel Assistant General Manager and accountable to the Hotel General Manager.

GUEST RELATIONSHIPS

Create the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a positive environment and working closely with all hotel team members.

  1. Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  2. Resolve all guest problems by listening, apologizing with empathy, finding a solution and following through
  3. Successfully follow the check-in and check-out processes in a friendly, accurate and timely manner including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  4. Appropriately provide coaching and support to newer Guest Service Agents
  5. Work productively with the sales staff and all other staff to provide excellent guest experiences and display dignity and respect of others at all times
  6. Productively and cheerfully respond to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  7. Successfully follow all telephone, sales and reservation processes to book additional rooms

Operational Duties

Perform all tasks/processes in an efficient, accurate and timely manner to meet all required responsibilities

  1. Effectively oversee front office operations in absence of AGM
  2. Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.
  3. Ensure the lobby, front desk and business are clean and fully supplied including the ordering of supplies when necessary
  4. Follow Hyatt Place operational policies and procedures, including all billing, administrative duties and paperwork as assigned including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  5. Assist Office Manager with market merchandising and daily reports
  6. Ensure the guests have a safe, comfortable and timely transport while operating the company shuttle

PEOPLE MANAGEMENT

Effectively manage the front office staff and provide support to other employees when the AGM is not available in ways that generate strong company values alignment, high productivity and strong morale

  1. Support the AGM with the hiring, training and development of front office staff including through one-on-one coaching
  2. Effectively schedule front office staff with AGM approval

Knowledge, Skills, Abilities

  • Customer service experience is required, preferably in a hotel or related field
  • High school diploma or equivalent required
  • Must have ability to work weekends
  • Requires strong command of the English language to include speaking, reading and writing
  • Ability to learn quickly and work in fast paced position with constant guest interaction
  • Must be able to multi-task
  • Ability to lift, pull, and push moderate weight (minimum of 40 lbs)
  • Must possess basic computer skills, i.e. Word, Excel, etc.
  • Must be 18 years or older

Benefits

  • Paid Time Off
  • Worldwide Hotel Discounts
  • Free Parking
  • Dental
  • Vision

PHYSICAL DEMANDS: While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 30 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for some benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

POSITION SUMMARY: The General Manager is responsible for assisting the Vice President of Hospitality in performing all duties and functions required for efficient operation of this Hotel in alignment with Hegg Companies’ Mission, Vision & Values. This position reports to the Vice President of Hospitality.

OPERATIONS MANAGEMENT

Effectively manage all hotel operations to meet agreed upon operational standards, revenue and expense goals in ways that meet shareholder return expectations and provide long term stability

  1. Effectively manage the budget and flow-through processes according to company guidelines and goals
  2. Effectively practice yield/revenue management in coordination with Departmental and Revenue Managers by monitoring and adjusting plans to optimize profitability on a daily, weekly, monthly and annual basis
  3. Successfully seek and implement more effective ways to improve efficiencies, processes and reduce expenses/waste
  4. Work in coordination with sales to sell to key accounts in support of overall hotel goals
  5. Utilize agreed upon systems to measure performance against industry and Hegg Hospitality benchmarks

GUEST EXPERIENCE

Successfully meet and/or exceed guest needs and expectations in order to be the hotel provider of choice in each market

  1. Provide the direction and support to enable staff to provide an exceptional guest experience
  2. Identify and resolve all guest complaints and issues professionally, promptly and effectively through direct interactions, staff and/or through available tools/resources
  3. Proactively seek opportunities to interact with guests to ensure that their expectations and needs are being met by demonstrating genuine hospitality and maintaining a professional image
  4. Keep and maintain a guest profiling system to better anticipate guest wants and needs

PEOPLE MANAGEMENT

Effective placement, training, management and motivation of hotel staff in ways that generate high productivity, retention and morale

  1. Lead, align and appropriately represent the spirit of hospitality in accordance with the culture/values of Hegg Hospitality
  2. Ensure the effective hiring, training and development of hotel staff including through selective one-on-one coaching with key personnel
  3. Ensure effective interdepartmental coordination in ways that enhance performance and morale

PHYSICAL DEMANDS: While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Minimum 2 years experience as lead manager in the hospitality industry.
  • Excellent analytical and decision-making skills.
  • Proven revenue management experience.
  • Strong communication and time management skills.
  • Food and Beverage (F&B) experience helpful, but not required.

BENEFITS

  • Health, Dental & Vision Package
  • Paid Time Off
  • Employer-matched 401k
  • Worldwide Hotel Discounts

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Job Type: Full-time

Required experience:

  • Hotel Lead Manager: 2 years

We are now hiring a room attendant. This position reports to the Executive Housekeeper.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  • Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  • Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  • General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  • Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  •  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  • Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 25 lbs.
  • Detail oriented
  • Customer service experience helpful
  • Works well alone and with others

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

This position reports to the Executive Housekeeper.

 I. OPERATING EQUIPMENT

Responsible for the overall cleanliness of all hotel linens that are required to be sorted, washed, dried and folded to meet hotel standards. These tasks are not to be performed separately rather performing many at the same time.

  •  Sorting – Responsible for sorting all linens to be prepared for washing per hotel standards paying attention to each piece to sort out any linens that need to be set aside for reclaim or special washing
  • Washing – Loading washers per machine and chemical specifics to ensure maximum amount of loads are being utilized. Special attention needs to be paid to safety when loading machines
  • Drying – Unloading completely washed linens and moving to dryer. Loading dryers to maximum specifications and operating to dryer pre-programmed specifications. Dryer lint traps will need to be cleaned daily and sometimes several times daily for safety and ultimate drying standards
  • Folding – Responsible for folding all linens per hotel specifications and utilizing the helping hand as needed

II. RESTOCKING CLOSETS AND TEAMWORK

Responsible for assisting to restock linen closets and providing teamwork and lateral service to other housekeepers as directed.

  • Assist with restocking all linen closets when possible
  • Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

REQUIREMENTS

  • Ability to be on feet for up to 8 hours.
  • Ability to lift up to 40lb.
  • Detail oriented.
  • Customer service experience helpful.
  • Works well alone and with others.
Depending on Full Time or Part Time position is eligible for complete benefit package.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

_______________________________________
An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc. must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

We currently are looking for great team members to join our Breakfast department. This position includes weekends and some holidays.

BREAKFAST SERVICE

Consistently delivers a high level of breakfast service – to provide a positive guest breakfast experience 

  • Delivers, serves and displays all food in accordance with hotel standards, policies and cleanliness standards and regulations
  • Ensures the breakfast area is decorated, clean and comfortable for all guests (including keeping the TV at a comfortable level)
  • Warmly meets and greets guests that come to the breakfast area and responds positively to all guest inquiries
  • Presents themselves in a professional manner to include wearing of a nametag and uniform at all times
  • Notifies maintenance of any equipment in need of attention repair or replacement

BREAKFAST PREPARATION

Successfully completes all food and setup in a timely and professional looking manner – to deliver aesthetically pleasing and well prepared food 

  • Follows all policies, recommendations and codes concerning food safety, preparation, handling and storage
  • Prepares all breakfast food and supplies so that it can be presented according to standard, served at the appropriate temperature and is available when guests want it
  • Keeps an inventory to ensure that all food items required by hotel standards are available everyday and proactively communicates inventory needs
  • Follows all safety and security standards, including but not limited to locking storage areas and reporting suspicious activity or persons

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Notice to Applicants: Applicants for employment with Hegg Companies, Inc. must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

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