Hyatt Place

CURRENT JOB OPENINGS

Hyatt Place – Lincoln Downtown Haymarket  |  600 Q Street, Lincoln, Nebraska 68508  |  Map

Hyatt Place logo

The Assistant General Manager is responsible for assisting the General Manager in all duties and functions required for efficient operation of the property. This position reports to the General Manager.

GUEST EXPERIENCE

Successfully meet and/or exceed guest needs and expectations in order to be the hotel provider of choice in each market.

  • Identify and resolve all guest complaints and issues professionally, promptly and effectively through direct interactions, empowering staff and/or through available tools/resources
  • Proactively reach out to guests and/or empower employees to gage and ensure customer satisfaction (including the use of guest profiling system to anticipate guest needs when available)
  • Provide ongoing guest service training and support to all employees and maintain all training records
  • Work with the GM to identify and address guest service opportunities and obstacles
  • Communicate the results of guest feedback/surveys to departments in a timely manner

PEOPLE MANAGEMENT

Effectively manage the front office staff and provide managerial support to other employees when the GM is not available in ways that generate strong company values alignment, high productivity and strong morale.

  • Lead, align and appropriately represent the spirit of hospitality in accordance with the culture/values of Hegg Companies
  • Support the GM with the hiring, training and development of hotel staff including through one-on-one coaching
  • Effectively schedule front office staff

Ensure effective interdepartmental coordination in ways that enhance performance and morale

DAILY OPERATIONS

Effectively manage daily operations in coordination with the GM in ways that ensure stable and efficient operations.

  • Effectively oversee front office operations
  • Monitor, communicate and act on brand standards on a daily basis
  • Assist the GM and sales team in achieving revenue and expense targets to maximize NOI
  • Act as the lead for hotel operations in the absence of the GM and/or other department supervisors

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Minimum of 2 years prior hotel operations management experience.
  • Previous proven Supervisory experience required.
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Proven training experience required.
  • Exceptional follow-through consisting of strong organizational skills and time management.
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule, including some evenings, weekends and holidays if needed.
  • Must have excellent computer skills.
  • Ability to multi-task while prioritizing projects.

POSITION IS ELIGIBLE FOR COMPLETE BENEFIT PACKAGE

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit or stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all pre-employment screenings.

Job Type: Full-time

Required experience:

  • Hotel Operations Management: 2 years

The Hotel Lead Gallery Host (Front Desk) is responsible for assisting the Hotel Assistant General Manager and Hotel General Manager in performing all duties and functions required for efficient operation of this hotel in alignment with Hegg Companies’ Mission, Vision & Values. This position reports to the Hotel Assistant General Manager and accountable to the Hotel General Manager.

GUEST RELATIONSHIPS

Create the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a positive environment and working closely with all hotel team members.

  1. Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  2. Resolve all guest problems by listening, apologizing with empathy, finding a solution and following through
  3. Successfully follow the check-in and check-out processes in a friendly, accurate and timely manner including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  4. Appropriately provide coaching and support to newer Guest Service Agents
  5. Work productively with the sales staff and all other staff to provide excellent guest experiences and display dignity and respect of others at all times
  6. Productively and cheerfully respond to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  7. Successfully follow all telephone, sales and reservation processes to book additional rooms

Operational Duties

Perform all tasks/processes in an efficient, accurate and timely manner to meet all required responsibilities

  1. Effectively oversee front office operations in absence of AGM
  2. Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.
  3. Ensure the lobby, front desk and business are clean and fully supplied including the ordering of supplies when necessary
  4. Follow Hyatt Place operational policies and procedures, including all billing, administrative duties and paperwork as assigned including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  5. Assist Office Manager with market merchandising and daily reports
  6. Ensure the guests have a safe, comfortable and timely transport while operating the company shuttle

PEOPLE MANAGEMENT

Effectively manage the front office staff and provide support to other employees when the AGM is not available in ways that generate strong company values alignment, high productivity and strong morale

  1. Support the AGM with the hiring, training and development of front office staff including through one-on-one coaching
  2. Effectively schedule front office staff with AGM approval

Knowledge, Skills, Abilities

  • Customer service experience is required, preferably in a hotel or related field
  • High school diploma or equivalent required
  • Must have ability to work weekends
  • Requires strong command of the English language to include speaking, reading and writing
  • Ability to learn quickly and work in fast paced position with constant guest interaction
  • Must be able to multi-task
  • Ability to lift, pull, and push moderate weight (minimum of 40 lbs)
  • Must possess basic computer skills, i.e. Word, Excel, etc.
  • Must be 18 years or older

Benefits

  • Paid Time Off
  • Worldwide Hotel Discounts
  • Free Parking
  • Dental
  • Vision

PHYSICAL DEMANDS: While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 30 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for some benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

HOUSEKEEPING

Effectively complete housekeeping duties and supervise the housekeeping staff in the absence of the Executive Housekeeper in ways that ensure clean rooms in a hospitable environment

  • Perform duties of housekeeping attendant when not acting as supervisor of the department or as necessary
  • Monitor, verify and document the inspection of rooms to ensure all standards are met
  • Successfully manage the daily schedule, prioritization and assignment of housekeeping duties in the absence of the Executive Housekeeper
  • Provide direction and coaching to staff including the orientation of new staff
  • Maintain all inventories and ensure linen closets are maintained as appropriate including making sure that all carts are stored properly and closets are locked

GUEST SERVICES

Effectively respond to all guest inquiries in a way that meets their needs and the needs of the hotel

  • Supervise the completion of short notice requests for rooms including by doing yourself
  • Prioritize special cleaning requests (VIP rooms, check in, etc.)
  • Listen, apologize with empathy if necessary, find a solution and follow through when resolving guest problems
  • Prepare requests for replacement of furniture, fixtures, etc. and follow up to ensure completion of request

PHYSICAL DEMANDS: While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional hospitality housekeeping environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Knowledge, Skills & Abilities:

  • Hotel housekeeping supervisory experience preferred.
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Proven training experience required to lead, train, develop and coach team to achieve their maximum potential.
  • Good computer abilities to assist with maintaining an accurate and adequate product inventory, and to manage and maintain an accurate and current log of all room cleanliness.
  • Exceptional follow-through consisting of strong organizational skills and time management.
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule, including some evenings, weekends and holidays if needed.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

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