Hyatt Place

CURRENT JOB OPENINGS

Hyatt Place – Lincoln Downtown Haymarket  |  600 Q Street, Lincoln, Nebraska 68508  |  Map

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Reports to: Executive Housekeeper

KEY RESULTS AREAS (KRAs) & CRITICAL TASKS (CTs)

All KRAs are to be conducted in alignment with Hegg Companies’ Mission, Vision & Values

KRA I. ROOM CLEANLINESS: Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations.I.1. Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies.I.2. Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards.I.3. General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper.I. 4. Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls.

KRA II. RESTOCKING CARTS AND TEAMWORK: Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed.II.1. Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper.II.2. Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service.Benefits include:

  • Paid Time Off
  • Free Parking
  • Dental Insurance ** Depending on hours worked
  • Vision Insurance** Depending on hours worked
  • Worldwide Hotel Discounts

REQUIREMENTS:

  • Ability to be on feet for up to 8 hours.
  • Ability to lift up to 40lb.
  • Detail oriented.
  • Customer service experience helpful.
  • Works well alone and with others

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

An Equal Opportunity / Affirmative Action Employer __Notice To Applicants: Applicants For Employment With Hegg Companies, Inc., Must Pass A Pre-Employment Drug Test And Pre-Employment Background Investigation. Any Offer Of Employment Is Contingent Upon Successfully Passing All Company Pre-Employment Screenings

Required experience:

  • Housekeeping: 1 year

 

POSITION SUMMARY:

The Hotel Director of Sales is responsible for successfully acquiring and managing profitable contract and group revenues that meet or exceed hotel revenue. This position will be responsible for the sales and catering team at this location while assisting the Regional Director of Sales and the General Manager in all duties and functions required for efficient operation of the property. This position reports to the Regional Director of Sales and is accountable to the General Manager. This position will be conducted in alignment with Hegg Companies Mission, Vision & Values.

REVENUE PRODUCTION AND MANAGEMENT

Successfully acquire and manage profitable contract and group revenues that meet or exceed hotel revenue goals

  1. Continually research and call on new business
  2. Effectively manage rates, group blocks, e-channels, LNR’s and RFP’s by analyzing STAR, brand reports and competitive rate comparisons
  3. Participate in strategic and business planning with the General Manager and/or Vice President of Operations to create weekly, monthly, and annual goals
  4. Ensure participation in all brand revenue management initiatives

RELATIONSHIPS

Develop, nurture, and maintain relationships with clients, industry friends and hotel associates that are mutually beneficial

  1. Call on previous and existing accounts
  2. Lead and mentor sales staff and maintain a positive working relationship with all department heads
  3. Develop and maintain good working relationships with Brand sales & marketing staff
  4. Network by attending industry and local events

TIME MANAGEMENT

Professionally organize and prioritize all sales team critical tasks

  1. Execute hotel strategic plans within acceptable time frames
  2. Share professional sales office standards that include prime selling times, accountability and respect to meet hotel revenue goals

Knowledge, Skills, Abilities

  • Minimum of 2 years prior hotel hospitality sales experience.
  • Previous Supervisory experience required.
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Must have excellent computer skills.
  • Ability to multi-task while prioritizing projects.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit or stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Job Type: Full-time

Required experience:

  • Hotel Sales Management: 2 years

 

HOUSEKEEPING

Effectively complete housekeeping duties and supervise the housekeeping staff in the absence of the Executive Housekeeper in ways that ensure clean rooms in a hospitable environment

  1. Perform duties of housekeeping attendant when not acting as supervisor of the department or as necessary
  2. Monitor, verify and document the inspection of rooms to ensure all standards are met
  3. Successfully manage the daily schedule, prioritization and assignment of housekeeping duties in the absence of the Executive Housekeeper
  4. Provide direction and coaching to staff including the orientation of new staff
  5. Maintain all inventories and ensure linen closets are maintained as appropriate including making sure that all carts are stored properly and closets are locked

GUEST SERVICES

Effectively respond to all guest inquiries in a way that meets their needs and the needs of the hotel

  1. Supervise the completion of short notice requests for rooms including by doing yourself
  2. Prioritize special cleaning requests (VIP rooms, check in, etc.)
  3. Listen, apologize with empathy if necessary, find a solution and follow through when resolving guest problems
  4. Prepare requests for replacement of furniture, fixtures, etc. and follow up to ensure completion of request

Physical Demands

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee regularly works in a professional hospitality housekeeping environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Knowledge, Skills & Abilities

  • Hotel housekeeping supervisory experience preferred.
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Proven training experience required to lead, train, develop and coach team to achieve their maximum potential.
  • Good computer abilities to assist with maintaining an accurate and adequate product inventory, and to manage and maintain an accurate and current log of all room cleanliness.
  • Exceptional follow-through consisting of strong organizational skills and time management.
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule, including some evenings, weekends and holidays if needed.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Position may qualify for full-time benefits

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