Hyatt Place

CURRENT JOB OPENINGS

Hyatt Place – Lincoln Downtown Haymarket  |  600 Q Street, Lincoln, Nebraska 68508  |  Map

Hyatt Place logo

The Assistant General Manager is responsible for assisting the General Manager in all duties and functions required for efficient operation of the property. This position reports to the General Manager.

GUEST EXPERIENCE

Successfully meet and/or exceed guest needs and expectations in order to be the hotel provider of choice in each market.

  • Identify and resolve all guest complaints and issues professionally, promptly and effectively through direct interactions, empowering staff and/or through available tools/resources
  • Proactively reach out to guests and/or empower employees to gage and ensure customer satisfaction (including the use of guest profiling system to anticipate guest needs when available)
  • Provide ongoing guest service training and support to all employees and maintain all training records
  • Work with the GM to identify and address guest service opportunities and obstacles
  • Communicate the results of guest feedback/surveys to departments in a timely manner

PEOPLE MANAGEMENT

Effectively manage the front office staff and provide managerial support to other employees when the GM is not available in ways that generate strong company values alignment, high productivity and strong morale.

  • Lead, align and appropriately represent the spirit of hospitality in accordance with the culture/values of Hegg Companies
  • Support the GM with the hiring, training and development of hotel staff including through one-on-one coaching
  • Effectively schedule front office staff

Ensure effective interdepartmental coordination in ways that enhance performance and morale

DAILY OPERATIONS

Effectively manage daily operations in coordination with the GM in ways that ensure stable and efficient operations.

  • Effectively oversee front office operations
  • Monitor, communicate and act on brand standards on a daily basis
  • Assist the GM and sales team in achieving revenue and expense targets to maximize NOI
  • Act as the lead for hotel operations in the absence of the GM and/or other department supervisors

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Minimum of 2 years prior hotel operations management experience.
  • Previous proven Supervisory experience required.
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Proven training experience required.
  • Exceptional follow-through consisting of strong organizational skills and time management.
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule, including some evenings, weekends and holidays if needed.
  • Must have excellent computer skills.
  • Ability to multi-task while prioritizing projects.

POSITION IS ELIGIBLE FOR COMPLETE BENEFIT PACKAGE

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit or stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all pre-employment screenings.

Job Type: Full-time

Required experience:

  • Hotel Operations Management: 2 years

The Guest Service Agent is responsible for assisting the Front Office Manager in performing all duties and functions required for efficient operation of this hotel in alignment with Hegg Companies’ Mission, Vision & Values; shifts include weekends and some holidays.

This position reports to the Front Office Manager.

GUEST RELATIONSHIPS

Deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members

  • Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  • Answer the telephone with a smile in four rings or less. Include a salutation, thank the guest for calling, identify the name of the property, and contain their first name, all while maintaining clarity and organization. Offer an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation
  • Resolve all guest problems by listening, apologizing with empathy, finding a solution and following through
  • Successfully follow all telephone, sales and reservation processes to book additional rooms
  • Productively and cheerfully respond to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  • Work productively with the sales staff and all other staff to provide excellent guest experience

Administrative Duties 

Perform all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities

  • Successfully follow the check-in and check-out processes in a friendly, accurate and timely manner including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  • Complete all billing, administrative duties and paperwork as assigned including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  • Stay current with developments in the hotel by regularly reviewing and updating the communication log
  • Ensure the lobby, front desk and business are clean and fully supplied including the ordering of supplies when necessary

Knowledge, Skills & Abilities

  • 1 year hotel experience preferred.
  • Exceptional Customer Service skills
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Good computer abilities
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee is regularly required to sit, stand for extended periods and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a hotel environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Depending on Full-Time or Part-Time position is eligible for a complete benefit package.

An Equal Opportunity / Affirmative Action Employer

Notice to Applicants: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Part-time

Required Experience:

  • Customer Service: 1 year
  • Hotel: 1 year

The Hotel Director of Sales is responsible for successfully acquiring and managing profitable contract and group revenues that meet or exceed hotel revenue. This position will be responsible for the sales and catering team at this location while assisting the Regional Director of Sales and the General Manager in all duties and functions required for efficient operation of the property. This position reports to the Regional Director of Sales and is accountable to the General Manager. This position will be conducted in alignment with Hegg Companies Mission, Vision & Values.

REVENUE PRODUCTION AND MANAGEMENT

Successfully acquire and manage profitable contract and group revenues that meet or exceed hotel revenue goals

  • Continually research and call on new business
  • Effectively manage rates, group blocks, e-channels, LNR’s and RFP’s by analyzing STAR, brand reports and competitive rate comparisons
  • Participate in strategic and business planning with the General Manager and/or Vice President of Operations to create weekly, monthly, and annual goals
  • Ensure participation in all brand revenue management initiatives

RELATIONSHIPS

Develop, nurture, and maintain relationships with clients, industry friends and hotel associates that are mutually beneficial

  • Continually research and call on previous and existing accounts
  • Lead and mentor sales staff and maintain a positive working relationship with all department heads
  • Develop and maintain good working relationships with Brand sales & marketing staff
  • Network by attending industry and local events

TIME MANAGEMENT

Professionally organize and prioritize all sales team critical tasks

  • Execute hotel strategic plans within acceptable time frames
  • Share professional sales office standards that include prime selling times, accountability and respect to meet hotel revenue goals

Knowledge, Skills, Abilities

  • Minimum of 2 years prior hotel hospitality sales experience.
  • Previous Supervisory experience required.
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Must have excellent computer skills.
  • Ability to multi-task while prioritizing projects.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit or stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Full-time

Required experience:

  • Hotel Sales: 1 year

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