SpringHill Suites

CURRENT JOB OPENINGS

SpringHill Suites by Marriott  |  4304 West Empire Place, Sioux Falls, SD 57106 | Map

SpringHill Suites by Marriott logo

We are seeking a full-time motivated and experienced Guest Services Manager who will perform all key results areas (KRAs) in a way that benefits all key stakeholder groups consistent with and supportive of our company’s Mission and Values; Integrity, Financial Success, Excellence and Responsibility. Must be self-directed and able to anticipate and respond to needs in a busy environment.

POSITION SUMMARY: The Guest Servies Manager is responsible for assisting the General Manager in performing all duties and functions required for efficient operation of these Hotels and Meeting Centers in alignment with Hegg Companies’ Mission, Vision & Values. Must be available for all shifts, with majority of shifts on evening and weekends.

This position reports to the General Manager. Position qualifies for full-time benefits.

GUEST EXPERIENCE

Successfully meets and/or exceed guest needs and expectations – in order to be the hotel provider of choice in each market

  1. Assists in identifying and resolving all guest complaints and issues professionally, promptly and effectively through direct interactions, empowering staff and/or through available tools/resources
  2. Proactively reaches out to guests and/or empowers employees to gage and ensure customer satisfaction (including the use of guest profiling system to anticipate guest needs when available)
  3. Provides ongoing guest service training and support to all employees and maintains all training records
  4. Creatively seeks and implements new ideas as to presentation and delivery of food and beverage to enhance guest experience
  5. Communicates the results of guest feedback/surveys to departments in a timely manner

PEOPLE MANAGEMENT

Effective placement, training, management and motivation to the front office staff and the food and beverage staff – in ways that generate strong company values alignment, high productivity and strong morale

  • Demonstrates, aligns and appropriately represents the organization values and spirit of hospitality in accordance with the culture/values of Hegg Hospitality II.2. Supports the AGM & GM with the hiring, training and development of hotel staff.
  • Effective schedules front office staff and food & beverage staff
  • Ensures effective interdepartmental coordination in ways that enhance performance and morale

DAILY OPERATIONS

Effectively manages daily operations of the Front Office and Food & Beverage Departments that meets hotel and brand standards, adhere to industry regulations and effective cost controls – in ways that ensure stable and efficient operations

  • Effectively oversees front office and food & beverage operations
  • Monitors, communicates and acts on brand standards on a daily basis and ensures compliance while adhering to local, state, and national regulations.
  • Controls costs from each department through effective ordering and management of inventories
  • Acts as the lead for hotel operations in the absence of the GM, AGM, and/or other department supervisors

Knowledge, Skills, Abilities

  • Minimum 3 years proven supervisory experience required, hotel supervisory experience preferred.
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Proven training experience required to lead, train, develop and coach team to achieve their maximum potential.
  • Good computer abilities to maintain an accurate and adequate product inventory, and to manage and maintain an accurate and current log of all room cleanliness.
  • Exceptional follow-through consisting of strong organizational skills and time management.
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule, including some evenings, weekends and holidays if needed.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit, stand for extended periods and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a hotel environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for some benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Currently, we are seeking a Full-time Guest Service Agent to work 32-40 hours a week. Shifts will be a mix of 3pm-11pm and 11pm-7am. Weekends and holidays availability are a must. Applicants must have a flexible schedule and reliable transportation. Guest Service Agent position will make reservations, check guests in/out of the hotel, answer phones, resolve guest issues, complete paperwork, act as Manager On Duty, ensure the safety, security, and well-being of all guests, staff, and property. Background and drug screenings will be required upon an offer of employment.

GUEST RELATIONSHIPS

Delivers an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members 

  1. Answers the telephone with a smile in four rings or less. Includes a salutation, thanks the guest for calling, identifies the name of the property, and contains their first name, all while maintaining clarity and organization.  Offers an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation.
  2. Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  3. Resolves all guest problems by listening, apologizing with empathy, finding a solution and following through
  4. Successfully follows all telephone, sales and reservation processes to book additional rooms
  5. Productively and cheerfully responds to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  6. Works productive with the sales staff and all other staff to provide excellent guest experiences

ADMINISTRATIVE DUTIES

Performs all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities

  1. Successfully follows the check-in and check-out processes in a friendly, accurate and timely manner; including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  2. Completes all billing, administrative duties and paperwork as assigned; including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  3. Stays current with developments in the hotel by regularly reviewing and updating the communication log
  4. Ensures the lobby, front desk and business are clean and fully supplied; including the ordering of supplies when necessary

Knowledge, Skills, Abilities

  • Must have a valid driver’s license.
  • At least one year of guest service/customer service experience required.
  • Good judgment and problem solving skills required.
  • Excellent attendance record and the ability to multi-task are a must.
  • Must possess proven computer skills.
  • Must possess cash handling experience.
  • Must possess ability to work independently and with others.

PHYSICAL DEMANDS

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 30 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in a professional hospitality office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

 

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration. Position qualifies for some benefits.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Currently, Hegg Hospitality is seeking a part-time Night Audit who will work the hours of 11pm-7am. This position will include weekends and some holidays, based on the needs of the hotel. The Night Audit position will make reservations, check guests in/out of the hotel, answer phones, resolve guest issues, and complete paperwork, act as Manager On Duty, ensure the safety, security, well-being of all guests, staff, and property.

GUEST SERVICES

Successfully ensure guest needs and expectations are met through developing and maintaining relationships with guests to provide an extraordinary experience

  • Serve as the primary person to handle guest needs and requests in an expedient and professional manner
  • Primary point of contact for all guests during this shift
  • Effectively communicate all shift information to management and the following shift
  • Follow up on the guest courtesy contact log

NIGHT MANAGEMENT DUTIES

Effectively manage all night operations in ways that deliver exceptional service to guests

  • Complete and perform all night audit procedures and accounting work as required by brand standards and Hegg Hospitality policies
  • Act as Manager On Duty and promptly notify management of any issues. Provide support to other departments as needed
  • Ensure the safety, security, and well-being of all guests, staff, and property

Position qualifies for some benefits.

KNOWLEDGE, SKILLS & ABILITIES

  • Must have a valid driver’s license
  • Good judgment and problem solving skills required
  • Excellent attendance record and the ability to multi-task are a must
  • Must possess proven computer skills
  • Must possess cash handling experience
  • Must possess ability to work independently and with others

PHYSICAL DEMANDS: While performing the duties of this position, the employee is regularly required to sit, stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

We are now hiring a room attendant. This position reports to the Executive Housekeeper.

ROOM CLEANLINESS

Responsible for the overall cleanliness of each guest room assigned. Cleanliness standards must meet brand, hotel and guest high expectations 

  • Bathrooms – Ensure that all bathrooms are completely cleaned and sanitized from top to bottom per hotel standards and utilizing hotel approved chemicals and supplies
  • Bed Standard – All bedding is pulled back (stay over) or stripped (check out) and made tight, neat and to hotel standards
  • General Room – Responsible to empty all trash, wipe down all surfaces, reset all furniture, clean and wipe microwaves and refrigerators, set all amenities, ensure all placement standards are met (hangers, curtains, pillows, TV supplies, nightstand supplies, etc.) and set electronic thermostat. In addition, report any and all deficiencies to Executive Housekeeper
  • Hallways – Responsible for section of all guest hallways and stairwells to include vacuuming, trash and dusting walls

RESTOCKING CARTS AND TEAMWORK

Responsible for completely restocking housekeeping cart used each day and providing teamwork and lateral service to other housekeepers as directed 

  •  Perform duties of restocking housekeeping cart used at the end of shift to include all amenities, linens, empty trash liner, paper products and other materials as directed by Executive Housekeeper
  • Expected to assist other housekeepers as directed by Executive Housekeeper to ensure all standards are met and encourage lateral service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 25 lbs.
  • Detail oriented
  • Customer service experience helpful
  • Works well alone and with others

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

POSITION SUMMARY: 

Seeking a Banquet Setup/Shuttle Drive to work Saturday and Sunday morning shifts. This position reports to the Front Office Manager and the General Manager.

All KRAs are to be conducted in alignment with Hegg Companies’ Mission, Vision & Value

I. DRIVING & CONCIERGE SERVICES

Successfully provide transportation services that meet or exceed guest expectations.

  • Safely operate the van in a timely and responsive manner
  • Transport guests to and from the airport, as well as other destinations within a 5 mile radius.
  • Proactively help provide all baggage transfer needs for guests
  • Ensure to maintain van to highest standards, to include cleanliness of van inside and out and light maintenance including getting van serviced in timely manner and keeping up to date record
  • Must have a general knowledge of the surrounding area: airport, restaurants, local businesses, etc.
  • Valid South Dakota driver’s license and proof of a clean DMV printout.

II. BANQUET

Responsible for executing the preparation, setup and tear down of banquet areas/meeting spaces. 

  • Moving tables and chairs; potentially lifting heavy object, pushing/pulling carts
  • Ensure meeting space is set and prepared appropriately for meetings.
  • Interacts with guests and must be able to communicate with the Sales Manager/Banquet staff, read, comprehend and follow Banquet Event Orders (BEO’s) and diagrams.
  • Light public area cleaning is required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit and stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 50 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality shuttle service environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements:

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 50lb
  • Detail oriented
  • Excellent Customer service skills
  • Cleaning experience helpful
  • Works well alone and with others
  • Clean driving record and valid driver’s license to drive shuttle van

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: Applications for employment with Hegg Companies, Inc. must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Full-time

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