Staybridge Suites – Omaha West

CURRENT JOB OPENINGS

Staybridge Suites | 2720 Oak Drive Omaha, Nebraska 68130 | Map

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Full-time, Part-time
POSITION SUMMARY: The Guest Service Agents (Front Desk) are responsible for assisting the Front Office Manager in performing all duties and functions required for efficient operation of this extended stay Hotel in alignment with Hegg Companies’ Mission, Vision & Values. This position reports to the Front Office Manager. These position rotate between 7am-3pm and 3pm-11pm shifts and include weekends and some holidays.

KRA I. GUEST RELATIONSHIPS : Deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members

I.1. Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone

  • Answer the telephone with a smile in four rings or less. Include a salutation, thank the guest for calling, identify the name of the property, and contain their first name, all while maintaining clarity and organization. Offer an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation
  • Resolve all guest problems by listening, apologizing with empathy, finding a solution and following through

I.2. Successfully follow all telephone, sales and reservation processes to book additional rooms

I.3. Productively and cheerfully respond to guests with all necessary local information such as restaurants, transportation, entertainment options and directions

1.4 Work productively with the sales staff and all other staff to provide excellent guest experiences

KRA II. Administrative Duties : Perform all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities

II.1. Successfully follow the check-in and check-out processes in a friendly, accurate and timely manner including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)

II.2. Complete all billing, administrative duties and paperwork as assigned including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals

II.3. Stay current with developments in the hotel by regularly reviewing and updating the communication log

II.4. Ensure the lobby, front desk and business are clean and fully supplied including the ordering of supplies when necessary

KNOWLEDGE, SKILLS, AND ABILITIES:

  • 1 year hotel experience preferred.
  • Exceptional Customer Service skills
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Good computer abilities
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee is regularly required to sit, stand for extended periods and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a hotel environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Depending on FT or PT position is eligible for a complete benefit package:

  • PTO (paid time off)
  • Health Insurance
  • Dental insurance
  • Vision insurance
  • Worldwide hotel discounts

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An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Job Type: Part-time

Required experience:

  • Customer Service: 1 year
  • hotel: 1 year

Want to get in on the ground floor and grow with a brand new property?

This is the place for you!!

This brand new extended-stay Staybridge Suites property is currently seeking a full-time Shuttle Van Driver. This hotel is located at 2720 Oak Drive (approx. 171st and West Center Road) in Omaha, NE.

Position Summary:

This is a new position for this hotel and the primary hours will be 2:15 pm to 10:00 pm Monday through Friday, most Saturdays and some Sunday hours may be required – the days will be pre-scheduled. These hours may fluctuate due to scheduled events. This position will require cross-training in Laundry and Evening Social Attendant positions with potential for Front Desk if desired to fill hours when not driving. This position reports to the Front Office Manager and the General Manager.

All KRAs are to be conducted in alignment with Hegg Companies’ Mission, Vision & Values

KRA I. DRIVING & CONCIERGE SERVICES: Successfully provide transportation services that meet or exceed guest expectations

I.1. Safely operate the van in a timely and responsive manner

I.2. Create a welcoming environment though positive communications with all guests and staff while serving as an ambassador of the hotel, providing information about local area

I.3. Proactively help provide all baggage transfer needs for guests

I.4. Ensure to maintain van to highest standards, to include cleanliness of van inside and out and light maintenance including getting van serviced in timely manner and keeping up to date records.

KRA II. SUPPORT SERVICES: Proactively support all other departments to support overall hotel operations and positive guest experiences

II.1. Proactively seek to help with laundry when not driving guests

II.2. Proactively assist with mopping, checking bathrooms between shuttles (public area and exterior cleanliness), and assist Evening Social Attendant

II.3. Proactively seek to support all other departments when not driving

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit and stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 50 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality shuttle service environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements:

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 50lb
  • Detail oriented
  • Excellent Customer service skills
  • Cleaning experience helpful
  • Works well alone and with others
  • Clean driving record and valid driver’s license to drive shuttle van

Benefits include:

  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Shuttle driving tips
  • Worldwide Hotel Discounts

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

Job Type: Full-time

Currently, Hegg Hospitality is seeking a part-time Night Audit who will work the hours of 11pm-7am, 2-3 shifts per week. This position will include weekends and some holidays, based on the needs of the hotel. The Night Audit position will make reservations, check guests in/out of the hotel, answer phones, resolve guest issues, and complete paperwork, act as Manager On Duty, ensure the safety, security, well-being of all guests, staff, and property.

GUEST SERVICES

Successfully ensure guest needs and expectations are met through developing and maintaining relationships with guests to provide an extraordinary experience

  1. Serve as the primary person to handle guest needs and requests in an expedient and professional manner
  2. Primary point of contact for all guests during this shift
  3. Effectively communicate all shift information to management and the following shift
  4. Follow up on the guest courtesy contact log

NIGHT MANAGEMENT DUTIES

Effectively manage all night operations in ways that deliver exceptional service to guests

  1. Complete and perform all night audit procedures and accounting work as required by brand standards and Hegg Hospitality policies
  2. Act as Manager On Duty and promptly notify management of any issues. Provide support to other departments as needed
  3. Ensure the safety, security, and well-being of all guests, staff, and property

Position qualifies for some benefits.

KNOWLEDGE, SKILLS & ABILITIES

  • Must have a valid driver’s license
  • Good judgment and problem solving skills required
  • Excellent attendance record and the ability to multi-task are a must
  • Must possess proven computer skills
  • Must possess cash handling experience
  • Must possess ability to work independently and with others

PHYSICAL DEMANDS

While performing the duties of this position, the employee is regularly required to sit, stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in a professional office environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

 

All candidates must meet the criteria outlined in this “Job Requirements”. Those who do not will be eliminated from consideration.

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC., MUST PASS A PRE-EMPLOYMENT DRUG TEST AND PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING ALL COMPANY PRE-EMPLOYMENT SCREENINGS.

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