Staybridge Suites – Omaha West

CURRENT JOB OPENINGS

Staybridge Suites | 2720 Oak Drive Omaha, Nebraska 68130 | Map

Staybridge Suites logo

The Guest Service Agent is responsible for assisting the Front Office Manager in performing all duties and functions required for efficient operation of this hotel in alignment with Hegg Companies’ Mission, Vision & Values; shifts include weekends and some holidays.

This position reports to the Front Office Manager.

GUEST RELATIONSHIPS

Deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members

  • Effectively greets, responds to and resolves all guest inquiries and problems in a positive, timely and productive manner both in person and on the phone
  • Answer the telephone with a smile in four rings or less. Include a salutation, thank the guest for calling, identify the name of the property, and contain their first name, all while maintaining clarity and organization. Offer an extensive list of amenities that are offered before quoting a price, and asks the guest for the reservation
  • Resolve all guest problems by listening, apologizing with empathy, finding a solution and following through
  • Successfully follow all telephone, sales and reservation processes to book additional rooms
  • Productively and cheerfully respond to guests with all necessary local information such as restaurants, transportation, entertainment options and directions
  • Work productively with the sales staff and all other staff to provide excellent guest experience

Administrative Duties 

Perform all tasks/processes in an efficient, accurate and timely manner to meet all required administrative responsibilities

  • Successfully follow the check-in and check-out processes in a friendly, accurate and timely manner including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
  • Complete all billing, administrative duties and paperwork as assigned including following hotel policy on cash banks, working with other departments and obtaining the appropriate signatures and approvals
  • Stay current with developments in the hotel by regularly reviewing and updating the communication log
  • Ensure the lobby, front desk and business are clean and fully supplied including the ordering of supplies when necessary

Knowledge, Skills & Abilities

  • 1 year hotel experience preferred.
  • Exceptional Customer Service skills
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Good computer abilities
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee is regularly required to sit, stand for extended periods and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a hotel environment. The employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Depending on Full-Time or Part-Time position is eligible for a complete benefit package.

An Equal Opportunity / Affirmative Action Employer

Notice to Applicants: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Part-time

Required Experience:

  • Customer Service: 1 year
  • Hotel: 1 year

Position Summary: 

This is a new position for this hotel and the primary hours will be 2:15 pm to 10:00 pm Monday through Friday, most Saturdays and some Sunday hours may be required – the days will be pre-scheduled. These hours may fluctuate due to scheduled events. This position will require cross-training in Laundry and Evening Social Attendant positions with potential for Front Desk if desired to fill hours when not driving. This position reports to the Front Office Manager and the General Manager.

All KRAs are to be conducted in alignment with Hegg Companies’ Mission, Vision & Values.

I. DRIVING & CONCIERGE SERVICES

Successfully provide transportation services that meet or exceed guest expectations.

  • Safely operate the van in a timely and responsive manner
  • Create a welcoming environment though positive communications with all guests and staff while serving as an ambassador of the hotel, providing information about local area
  • Proactively help provide all baggage transfer needs for guests
  • Ensure to maintain van to highest standards, to include cleanliness of van inside and out and light maintenance including getting van serviced in timely manner and keeping up to date records.

II. SUPPORT SERVICES 

Proactively support all other departments to support overall hotel operations and positive guest experiences

  • Proactively seek to help with laundry when not driving guests
  • Proactively assist with mopping, checking bathrooms between shuttles (public area and exterior cleanliness), and assist Evening Social Attendant
  • Proactively seek to support all other departments when not driving

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to sit and stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 50 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality shuttle service environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Requirements:

  • Ability to be on feet for up to 8 hours
  • Ability to lift up to 50lb
  • Detail oriented
  • Excellent Customer service skills
  • Cleaning experience helpful
  • Works well alone and with others
  • Clean driving record and valid driver’s license to drive shuttle van

Benefits include:

  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Shuttle driving tips
  • Worldwide Hotel Discounts

An Affirmative Action Equal Opportunity Employer

NOTICE TO APPLICANTS: Applications for employment with Hegg Companies, Inc. must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

Job Type: Full-time

HOUSEKEEPING

Effectively complete housekeeping duties and supervise the housekeeping staff in the absence of the Executive Housekeeper in ways that ensure clean rooms in a hospitable environment

  • Perform duties of housekeeping attendant when not acting as supervisor of the department or as necessary
  • Monitor, verify and document the inspection of rooms to ensure all standards are met
  • Successfully manage the daily schedule, prioritization and assignment of housekeeping duties in the absence of the Executive Housekeeper
  • Provide direction and coaching to staff including the orientation of new staff
  • Maintain all inventories and ensure linen closets are maintained as appropriate including making sure that all carts are stored properly and closets are locked

GUEST SERVICES

Effectively respond to all guest inquiries in a way that meets their needs and the needs of the hotel

  • Supervise the completion of short notice requests for rooms including by doing yourself
  • Prioritize special cleaning requests (VIP rooms, check in, etc.)
  • Listen, apologize with empathy if necessary, find a solution and follow through when resolving guest problems
  • Prepare requests for replacement of furniture, fixtures, etc. and follow up to ensure completion of request

PHYSICAL DEMANDS: While performing the duties of this position, the employee is regularly required to stand for extended    periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a professional hospitality housekeeping environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Knowledge, Skills & Abilities:

  • Hotel housekeeping supervisory experience preferred.
  • Excellent analytical and decision-making skills.
  • Strong communication and time management skills.
  • Proven training experience required to lead, train, develop and coach team to achieve their maximum potential.
  • Good computer abilities to assist with maintaining an accurate and adequate product inventory, and to manage and maintain an accurate and current log of all room cleanliness.
  • Exceptional follow-through consisting of strong organizational skills and time management.
  • Consistently follow through with guest requests and feedback.
  • Must be able to work flexible schedule, including some evenings, weekends and holidays if needed.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: Applicants for employment with Hegg Companies, Inc., must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

We currently are looking for great team members to join our Breakfast department. This position includes weekends and some holidays.

BREAKFAST SERVICE

Consistently delivers a high level of breakfast service – to provide a positive guest breakfast experience 

  • Delivers, serves and displays all food in accordance with hotel standards, policies and cleanliness standards and regulations
  • Ensures the breakfast area is decorated, clean and comfortable for all guests (including keeping the TV at a comfortable level)
  • Warmly meets and greets guests that come to the breakfast area and responds positively to all guest inquiries
  • Presents themselves in a professional manner to include wearing of a nametag and uniform at all times
  • Notifies maintenance of any equipment in need of attention repair or replacement

BREAKFAST PREPARATION

Successfully completes all food and setup in a timely and professional looking manner – to deliver aesthetically pleasing and well prepared food 

  • Follows all policies, recommendations and codes concerning food safety, preparation, handling and storage
  • Prepares all breakfast food and supplies so that it can be presented according to standard, served at the appropriate temperature and is available when guests want it
  • Keeps an inventory to ensure that all food items required by hotel standards are available everyday and proactively communicates inventory needs
  • Follows all safety and security standards, including but not limited to locking storage areas and reporting suspicious activity or persons

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this position, the employee is regularly required to stand for extended periods (up to 8 hours) and walk. The employee frequently is required to use hands to finger, handle, or feel objects; reach with hands and arms pushing, lifting up to 40 pounds, bending; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the Key Results Areas (KRAs) & Critical Tasks (CTs) of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the KRAs & CTs.

While performing the duties of this job, the employee regularly works in a professional hospitality environment. The employee is occasionally exposed to fumes or airborne particles, body fluids and toxic or caustic chemicals.

Notice to Applicants: Applicants for employment with Hegg Companies, Inc. must pass a pre-employment drug test and pre-employment background investigation. Any offer of employment is contingent upon successfully passing all company pre-employment screenings.

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