Pre-Opening Services

Pre-Opening Services

Although important, a hotel’s success is not measured by a beautiful building and impressive furnishings. A solid, profitable foundation is built through a commitment to operational success, strategic communication, solid branding, and an experienced passionate team.

Depending on the type and size of the hotel, pre-opening phase can last from 12 to 18 months for large and medium-sized hotels. During this phase, Hegg Hospitality can assist with launch planning and scheduling, detailed business planning analysis, financial and IT systems set-up, establishing service standards, creating a sales and marketing plan, staff selection and training, development of various policies and procedures, and selecting and purchasing FF&E (furniture, fixtures and equipment).

Operations

  • Coordination, support and administration related to all day-to-day operations including system setups, license applications, establishment of service contracts, and marketing plan development and implementation
  • Coordination, support and administration related to Information Technology and Information Systems including computer, communication, emergency, and security systems
  • Establish forecasting and reporting procedures
  • Assist in set-up of rate and inventory management system and property information database
  • Develop room rates, LNR contracts, promotions and revenue management strategy
  • Establish departmental protocol and customer service guidelines

Human Resources

  • Ensure compliance with all local, state, federal laws and OSHA regulations
  • Review, coordinate development and implement documentation related to the organizational chart, employee handbook, employee relation policies and procedures, and pre-employment testing
  • KRA (Job Description) development and duties relating to recruiting, hiring, and training of personnel
  • Establish staffing levels, wage scale, OT policy, and personnel documentation requirements

Sales & Marketing

  • Establish corporate identity and marketing campaign
  • Online e-commerce management and set-up
  • Sales forecasting and revenue management
  • Preparation of a sales and marketing plan
  • Define the distribution and sales channels
  • Creation of pricing policy
  • Pre-opening sales
  • Preparation, coordination, promotion and implementation of Grand Opening activities

Employee Benefits & Compensation

  • Coordination, support and administration related to employee benefits including health, dental, life, STD, LTD, vision, worker's compensation, vacation, holiday, sick time, and worldwide hotel discounts

Payroll

  • Coordination, support and administration related to employee payroll matters including time card procedures, deductions, and reporting

Financial & Accounting

  • Coordination, support and administration related to Risk Management including establishing accident & incident reporting, Return to Work policy, and loss control
  • Coordination, support and administration related to property, liability, and workers compensation insurance
  • Compliance and support with all PCI Security Standards

Facility Plant Management

  • Development of preventative and routine maintenance schedules
  • Review and assist in establishment of maintenance and service contracts
  • Development of emergency response and evacuation plans

Furniture, Fixtures & Equipment

  • Assist the owner in acquisition of FF&E
  • Determine storage and installation arrangements for FF&E
  • Manage the punch list after furniture installation
  • Assist in the initial ordering of all inventory and operating supplies including food and beverage, housekeeping, office, collateral, laundry and market